Leave of Absence and Accommodation Specialist

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!  

About the Leave of Absence and Accommodation Specialist: 

MarketStar is looking for a Leave of Absence and Accommodation Specialist to join our People Success team. In this position, you will serve as the company’s dedicated subject matter expert and primary owner for employee leave of absence programs and workplace accommodation processes across the United States. This role requires a comprehensive understanding of all applicable leave and accommodation laws across the United States including FMLA, PWFA, ADA and any applicable state leave laws. You will ensure that leave and accommodation processes are executed accurately and in compliance with company policies and employment laws, while also serving as a trusted resource to key stakeholder questions and needs. With a strong focus on service and collaboration, the Leave of Absence and Accommodation Specialist will help create a consistent, positive employee experience and support the day-to-day operations of the broader HR team. The successful candidate will bring strong technical knowledge, sound judgment, case management discipline, and the ability to independently operate a complex leave and accommodation function while balancing employee experience, business continuity, legal compliance, and operational needs. 

Location: UT - Remote 

What Will You Do? 

• Serve as the primary owner and subject matter expert for leave of absence and workplace accommodation programs. 

• Administer end-to-end leave of absence and accommodation processes, including FMLA, military leave, medical leave, short-term disability, long-term disability, medical leave, and other applicable federal, state, local, or company-sponsored leave programs. 

• Serve as the main point of contact for employees, managers, HR teams, and other internal stakeholders regarding leave procedures[EM1.1], workplace accommodations, documentation requirements, timelines, eligibility, rights, responsibilities, and applicable compliance standards. 

• Partner with managers and HR Business Partners to assess essential job functions, operational impact, temporary restrictions, return-to-work needs, accommodation effectiveness, and any potential undue hardship considerations. 

• Provide timely, clear, and empathetic communication to employees throughout the leave and accommodation process, including required notices, documentation expectations, deadlines, approval status, extensions, return-to-work requirements, and next steps. 

• Maintain accurate, complete, and confidential case records, documentation, approvals, communications, and supporting materials in applicable HR systems and case management tools. 

• Monitor open leave and accommodation cases to ensure timely follow-up, proactive compliance with required deadlines, appropriate escalation of risk, and consistent employee experience. 

• Analyze leave and accommodation trends, case volume, timelines, outcomes, and recurring issues to identify process improvements, training needs, and risk mitigation opportunities. 

• Stay current on changes to federal, state, and local leave and accommodation laws and recommend updates to policies, procedures, communications, and practices as needed. 

• Other duties as assigned. 

What will you need to succeed? 

• 4+ years of progressive experience administering leave of absence, and workplace accommodation programs; experience independently owning an end-to-end leave and ADA accommodation function strongly preferred. 

• Comprehensive working knowledge of FMLA, USERRA, PWFA, short-term disability, long-term disability, state leave laws, and employment compliance requirements. 

• Demonstrated experience managing the ADA interactive process, including medical documentation review, essential functions analysis, accommodation evaluation, implementation support, and case documentation. 

• Demonstrated ability to coach and educate employees and managers on policy requirements, process expectations, documentation needs, and compliance obligations. 

• Strong consultative and proactive partnership approach, with the ability to balance employee needs, business operations, legal compliance, and company policy. 

• Excellent written and verbal communication skills, including the ability to draft clear employee communications, manager guidance, case summaries, and documentation. 

• Experience using HRIS, case management, benefits, or leave administration systems; Workday experience preferred. 

• Analytical mindset with proficiency in Excel or other tools for reporting, tracking, and identifying leave and accommodation trends. 

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent experience will also be considered. 

• Experience supporting multi-state U.S. employee populations preferred. 

What We Offer: 

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:  

• Structured learning and career development programs  

• Mental health program  

• Generous Paid Time Off policy   

• Paid medical leave  

• Child/Dependent care reimbursement   

• Education reimbursement  

• 401k match, hardship loan program, access to financial wellness advisor   

• Comprehensive healthcare coverage including medical, dental, and vision   

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.