Role overview

Qualifications

Grade 12 or equivalent
Customer service experience
Strong verbal and written communication skills
Knowledge of foreign exchange and compliance regulations is advantageous

Responsibilities

Process foreign exchange transactions accurately and efficiently
Verify customer documentation and ensure regulatory compliance
Deliver outstanding customer service at every interaction
Identify and escalate potential fraudulent activities

Key facts

Remote from: Austria
Full time
Customer Service Representative (B2B)
English

Hard skills

Transaction Processing (Computing) Risk Awareness Organizational Structure Company Administration Regulatory Compliance

Other skills

Detail Oriented
Verbal Communication Skills
Problem Solving
Computer Literacy
Relationship Building
Professionalism
Accountability

About the company

Mukuru

Financial Services

Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.

Company details

Company typeSME

IndustryFinancial Services

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Be the Face of Mukuru

At Mukuru, every customer interaction matters. We're looking for a passionate and detail-oriented Customer Service Representative to provide exceptional foreign exchange services while creating a positive and seamless customer experience.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in getting the details right, this could be the perfect role for you.

What You'll Do

Process foreign exchange transactions accurately and efficiently.
Verify customer documentation and ensure regulatory compliance.
Deliver outstanding customer service at every interaction.
Identify and escalate potential fraudulent activities.
Manage stock balancing and transactional accuracy.
Represent the Mukuru brand with professionalism and integrity.

Key Skills

Customer Service Excellence
Attention to Detail
Communication Skills
Problem Solving
Cash Handling & Transaction Processing
Compliance & Risk Awareness
Organisation & Administration
Computer Literacy
Relationship Building
Professionalism & Accountability

What You'll Bring

Grade 12 or equivalent.
Customer service experience.
Knowledge of foreign exchange and compliance regulations is advantageous.
Strong verbal and written communication skills.
A customer-first mindset and a passion for helping people.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS