Customer Experience & Business Development Representative Remote Canada LC at AO Nation

Customer Experience & Business Development Representative

Make an Impact Through Exceptional Customer Service

We are currently seeking a Customer Experience & Business Development Representative to join our growing team. This role is ideal for an individual who is passionate about delivering outstanding customer experiences while contributing to business growth. You will serve as a trusted resource for customers by providing timely assistance, offering tailored solutions, and identifying opportunities to expand customer relationships.

The successful candidate is an excellent communicator with strong organizational skills, a customer-focused mindset, and the ability to balance service excellence with sales objectives.

Key Responsibilities

Customer Experience

• Deliver professional and timely support through phone, email, and text communications.
• Respond to customer inquiries regarding products, services, pricing, and company policies.
• Resolve customer concerns effectively while maintaining a high standard of professionalism.
• Conduct follow-up communications to ensure customer satisfaction and strengthen client relationships.

Business Development

• Assess customer needs and recommend products or services that align with their objectives.
• Introduce relevant promotions, service enhancements, and additional solutions when appropriate.
• Identify and qualify new business opportunities through customer interactions.
• Foster long-term customer relationships that support retention and repeat business.
• Contribute to individual and team performance by achieving established sales and customer engagement goals.

Operations & Administration

• Maintain accurate and up-to-date customer information within the company's CRM platform.
• Document customer interactions, sales activities, and follow-up actions thoroughly.
• Monitor customer feedback and communicate insights that support continuous improvement initiatives.

Team Collaboration

• Meet established service levels, productivity standards, and performance expectations.
• Collaborate with colleagues to enhance customer satisfaction and operational efficiency.
• Participate in ongoing training to remain knowledgeable about company offerings, systems, and best practices.

Qualifications

Professional Skills

• Exceptional verbal and written communication skills.
• Strong customer service, relationship management, and interpersonal abilities.
• Experience in customer service, sales, account management, or business development is considered an asset.
• Demonstrated problem-solving, negotiation, and decision-making skills.
• Proficiency with CRM software and standard business communication tools.
• Ability to manage multiple priorities in a fast-paced environment.

Personal Attributes

• Self-motivated with a strong sense of accountability.
• Professional, dependable, and results-oriented.
• Customer-focused with a proactive, solution-driven approach.
• Strong organizational and time-management skills.
• Ability to work independently while contributing effectively within a collaborative team environment.

What We Offer

• Flexible scheduling options.
• Comprehensive onboarding and ongoing professional development.
• Performance-based incentives and advancement opportunities.
• A supportive, collaborative, and growth-focused workplace.
• Opportunities to build valuable customer service and business development experience.

Eligibility

Applicants must be legally authorized to work in Canada and currently reside in one of the following provinces:

• British Columbia
• Alberta
• Saskatchewan
• Manitoba
• Ontario
• Newfoundland and Labrador

If you are seeking an opportunity to build meaningful customer relationships while contributing to a growing organization, we encourage you to apply.