Chronic Care Management (CCM) Specialist - Patient Ally Proficiency at SnappyCX

Schedule: Full-Time | 40 Hours | Monday - Friday | US Timezone
Contract Type: Independent Contractor

About the Role

We are seeking an experienced Chronic Care Management (CCM) Specialist - Patient Ally Proficiency to join a growing healthcare team. This role is ideal for someone with hands-on U.S. CCM experience who is passionate about supporting patients through ongoing care coordination and proactive follow-up.

As a CCM Specialist, you will play a key role in improving patient outcomes by conducting routine follow-up calls, documenting patient interactions, coordinating care activities, and maintaining accurate patient records. The ideal candidate is organized, self-motivated, bilingual, and comfortable working independently in a fully remote environment.

Key Responsibilities

• Conduct Chronic Care Management (CCM) follow-up calls with eligible patients.
• Build positive relationships with patients and encourage ongoing engagement in their care plans.
• Accurately document all patient interactions and care activities within established timelines.
• Maintain and update CCM tracking logs using Google Drive and Google Sheets.
• Utilize Office Ally as the primary Electronic Health Record (EHR) system.
• Coordinate patient care activities and ensure all required documentation is complete and compliant.
• Monitor patient progress and escalate concerns to the appropriate clinical team when necessary.
• Collaborate with providers and other healthcare professionals to support continuity of care.
• Maintain strict HIPAA compliance and protect patient confidentiality at all times.
• Perform additional administrative and care coordination duties as assigned.

Required Qualifications

• 1–2+ years of recent hands-on experience in U.S. Chronic Care Management (CCM).
• Experience conducting patient follow-up calls and coordinating ongoing patient care.
• Proficiency with Google Drive and Google Sheets for patient tracking and workflow management.
• Experience using Office Ally EHR.
• Strong understanding of U.S. healthcare workflows, documentation standards, and patient communication.
• Excellent verbal and written English communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently, manage priorities effectively, and thrive in a remote environment.
• Bilingual proficiency is required.

Preferred Qualifications

• Experience using Patient Ally.
• Experience supporting Remote Patient Monitoring (RPM) or other care coordination programs.
• Medical Assistant, Nursing, or other clinical healthcare background.
• Familiarity with insurance documentation and patient scheduling processes.

Technical Requirements

• Reliable high-speed internet connection.
• Quiet, professional home office environment.
• Computer capable of running multiple browser-based healthcare applications simultaneously.

Schedule & Availability

• Full-time remote position.
• Availability to work during U.S. business hours.

What We're Looking For

We are especially interested in candidates who have:

• Recent hands-on experience managing Chronic Care Management (CCM) programs.
• Practical experience using Office Ally.
• Experience with Patient Ally (strongly preferred).
• Managed CCM workflows using Google Sheets and Google Drive.
• Excellent spoken English, professionalism, and a patient-centered communication style.
• A proactive approach, strong attention to detail, and the ability to work with minimal supervision.