Summary
Manage full cycle leave of absence cases via ServiceNow for all of the United States plus Canada. Case load average is 150+ cases and the specialist handles the case from intake to eligibility checks, sending required notices customized by State, to reviewing medical certification documents for accuracy, making approval/denial decisions and provide guidance and support to managers and employees to address any inquiries or issues related to leave of absence and ensure employees' positive experience. Serve as the primary point of contact for managers and employees throughout the leave of absence process. Process and approve leave of absence transactions in Workday.

The Leave Specialist will perform a variety of both routine and complex administrative and professional work. Serve as a subject matter expert on the leaves process as well as State and Federal leave laws.

*** REMOTE work from HOME***

Essential Functions

• Facilitate the leave of absence process Company-wide. Perform individualized leave assessments, resolve issues, and escalate cases as appropriate

• Monitor work queues appropriately and prioritize cases as required. Manage extensive phone, email, and case management communications with employees and managers, with the ability to multitask across cases.

• Process and approve leave transactions in Workday (requests, returns, modifications) accurately and quickly.

• Maintain information/documentation in case management system to track and ensure accurate and timely case management.

• Provide counseling and coaching for managers and employees around taking leave, types of leave and eligibility, as well as modifying leaves to ensure a smooth transition and leave process.

Additional Responsibilities

• Identify areas for continuous improvement within internal operations, processes, etc.

• Maintain deep expertise and specialized knowledge of legal and statutory policies around leaves of absences.

• Performs other duties as assigned, including participating in other activities, projects and growth initiatives within the Compliance or Employee Services area.

• Performs other duties as assigned.

Skills and Abilities

• Strong knowledge of federal and state absence laws and regulations

• Strong organizational and analytical skills

• Strong written, verbal communication and interpersonal skills

• Ability to establish and maintain effective working relationships with employees, managers and HR teams

• Ability to handle confidential, sensitive, and personal information appropriately

• Ability to work in a timely and organized manner to meet mandatory deadlines

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Ability to work independently and as a member of a team

• Strong knowledge of federal and state absence laws and regulations advanced required

• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required

• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required

Qualifications

• Bachelor's degree required or equivalent experience in Human Resources or related field

• Three (3) years or more HR generalist or HR compliance role (e.g. leave of absence, ADA, Employee Relations) required

• Three (3) years or more Demonstrated experience facilitating leave of absence processes including coaching/consulting others required

• Three (3) years or more Experience in interpreting and ensuring human resources regulatory compliance required

• One (1) year or more Experience in high volume, complex case management required

• Strong knowledge of federal and state absence laws and regulations advanced required

• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required

• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required

• Professional in Human Resources (PHR) Certification