Role overview

Qualifications

Bachelor's degree, preferably in business or engineering
Fluent in English and Ukrainian
2+ years of account management, sales, business development or other relevant experience
Strong written and verbal communication skills

Responsibilities

Manage and grow large pool of existing client relationships, building long-term partnerships
Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell
Perform outbound outreach, including cold calls, identify opportunities, activate customers
Drive retention, and cross-selling initiatives while identifying business opportunities

Key facts

Remote from: EMEA
Full time
Mid-level (2-5 years)
Customer Success Associate
Ukrainian, English

Hard skills

Account Management Business Development Customer Relationship Management Financial Analysis Sales Reporting Payments Industry IFS ERP Intercompany Reconciliations Organizational Structure Pressure Drops

Other skills

Sales
Communication

About the company

Payoneer

Financial Services

Payoneer is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Since 2005, Payoneer has been imagining and engineering a truly global ecosystem so the entire world can realize its potential. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google, Upwork and Walmart, Payoneer offers a universe of opportunities, open to you. The content provided in this article including any information relating to pricing, fees, and other charges is accurate and valid only as of the date it was published. In addition, changes in applicable regulations, policies, market conditions, or other relevant factors may impact the accuracy of the mentioned pricing and fees and other associated details. Accordingly, it is further clarified that any information regarding pricing, fees and other charges is subject to changes, and it is your responsibility to ensure you are viewing the most up-to-date content applicable to you. Payoneer will provide the most up-to-date and accurate information relating to pricing and fees as part of the account registration process. Registered customers can view this information via their online account.

Company details

Company typeLarge

IndustryFinancial Services

Company size1001 - 5000

Links

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Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What you’ll do:

This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes
Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

What we’re looking for:

Bachelor's degree, preferably in business or engineering
Fluent in English and Ukrainian
2+ years of account management, sales, business development or other relevant experience
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
Strong written and verbal communication skills
Ability to present a business case to key stakeholders
High level of organization, focus, and ability to work under pressure

Extra Points we need from you:

· High-volume- outbound environment experience, comfortable handling large outreach volumes.

· Experience with CRM platforms like Sales Force and expertise in sales reporting.

· Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.

· Proven track record in working with international clients across diverse industries.

· Experience selling B2B solutions in a highly consultative manner.

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.