Role overview

Qualifications

Strong leadership skills
Experience in service operations
Excellent communication skills
Ability to coordinate across teams

Responsibilities

Coordinate and deliver service operations
Act as the central point of contact between stakeholders
Provide direct line management for the service team
Ensure effective execution of all service activities

Key facts

Remote from: California (USA)
Full time
Service Delivery Manager
English

Hard skills

Service Provisioning

Other skills

Communication
Team Management

About the company

Fastems

Fastems is the leading supplier of CNC automation solutions for variable batch production, also known as high-mix, low-volume manufacturing. We’re an open integrator with over 40 years and 4000 installations of experience with 90+ machine tool brands. Fastems typically automates 3-5 axis milling machines, turning and turn-mill machines, grinding machines and more. Our MMS control connects to various data systems and is praised for its production planning and resource management features that enable you to take control of your production. Fastems integrates and automates measuring, washing, marking, finishing and various other devices or processes to be part of our intelligent CNC automation systems. We also offer deburring and robotic finishing cells (RFC) and robotic systems for automated part loading to/from pallets (ALD). Solutions for cutting tool automation including pre-setters are also included. What if your production would only do the right things, at the right time – all the time?

Company details

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

The Service Manager is responsible for end-to-end coordination and delivery of service operations, acting as the central point of contact between customers, field personnel, technical support, engineering, and back-office functions. In addition, this role provides direct line management for the service team, ensuring performance, development, and effective execution of all service activities.