Account Manager
( Remote prefer to be based either in East or West Coast)
DESCRIPTION
The Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client’s upper management and Tillster. The primary objectives of the Key Account Manager are to promote Tillster products and services.
The Key Account Manager is also responsible for developing strategic relationships with client’s upper management to maximize their knowledge of Tillster products and services, and to manage all details of the relationship, including referrals to sister brands or markets that can be pursued by the Sales team. The Key Account Manager is measured on performance against two primary criteria: 1) client satisfaction and account retention 2) revenue and profit growth within the account. In pursuit of these two objectives, quarterly performance against a defined set of goals will be measured. These goals shall be memorialized in account plans that will be developed for each account by the Key Account Manager before the beginning of each calendar year as approved by the EVP of Sales & Account Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as primary liaison with customer’s upper management to maintain positive working relationships and to understand customer's goals, objectives and direction.
- Lead daily and weekly functional activities including building strong cross-functional customer relationships, promote customer knowledge of total product offering, available services, implementation and daily operating processes.
- Predictive escalation of pending customer satisfaction issue
- Conduct regular customer meetings to assess customer satisfaction at all levels within the organization.
- Implement and maintain a Customer Relationship Scorecard to assess performance.
- Work with Product Management to create visibility to upcoming product and services-based opportunities.
- Develop and manage an annual account plan for each account which forecasts and plans business growth in assigned accounts, including an outline of dependencies and contributions required by the Company.
ADDITIONAL DUTIES:
- Must be extremely focused on customer satisfaction and success.
- MUST HAVE POS-KIOSK OR RESTAURAUNT INDUSTRY EXPEREINCE
- Must be highly organized; must manage complex lists of objectives, sequence, and priority.
- Must be able to build credibility within executive ranks of client companies.
- Must be able to build credibility within the company in order to create cross-functional cooperation.
- Must be able to conduct effective meetings both within the company and with the customer, including management of action items and follow-up.
- Ability to identify and coordinate sales opportunities with both inside and outside sales teams.
- Ability to identify, understand, and adapt to culture systems within client companies.
- Must possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability within an account team.
- Must be process oriented and have experience in technology that is relevant to the job
- Experience working with fortune 1000 companies preferred.
SUPERVISORY RESPONSIBILITIES
None at this time
EDUCATION and/or EXPERIENCE
- Experience communicating with executive-level management within client organizations.
- Key account management experience and a track record of product, territory and transaction expansion within that account a major plus
- Experience in project planning/project management
- Bachelors in Sales, Marketing, or Business Studies or equivalent experience
- 5+ years plus experience in sales and/or account management , also understanding of technical tools used to manage client relationships.
- Familiarity and experience in either hospitality and software industry
- Proficient in standard office productivity software and sales force automation tools.
- Experience communicating with executive-level management within client organizations.
The Interview Process
- Recruiter interview with a Talent Acquisition Specialist.
- Interview with Account Management & Sales Team..
- Interview with our Head of Sales
Pay and Benefits (USA)
- Expected base salary range is negotiable based on experience+. commission/bonus. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices..
- Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.
Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please
About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
Thriving at Tillster
As a member of Tillster, you will embody our core values:
- Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
- Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
- Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
- Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
- Drive Results: Focus on achieving tangible outcomes and delivering high performance.
- Own It: Take responsibility for your actions and the success of your work.
- Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/
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Tillster cares about the safety of all our employees—even those we’ve yet to hire
RECRUITMENT FRAUD WARNING
We want to help you stay safe during your job search. Tillster will never:
- Request personal/financial information during recruitment
- Require payment or fees
- Ask for sensitive PII before a formal job offer
- Collect information via email or phone (only through secure channels)
- Extend offers without in-person or virtual interviews
Red flags: All official communications come from @tillster.com addresses only
Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.
