Front Desk/Technician

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.

Essential Functions

Attract and retain customers by providing unsurpassed customer service 

Greet customers and explain the process and exam pricing in a transparent way 

Check-in and pretest patients in an efficient and accurate manner

Ensure insurance is properly verified prior to Doctor encounter

Answer phones properly and in a timely manner

Assist in other areas of the office as necessary, including dispensing eyewear

Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction

Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact

Inform Office Manager of any office problems noted by staff, doctors, or patients

Perform all tasks assigned by Office Manager

Job Specifications

Typically has the following skills or abilities:

One to two years of experience in related field

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document patient visits

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify patient needs

Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.   

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers