Bi-lingual Benefits Specialist (Remote)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com   In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies.  We are growing and opportunities abound!    What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.   There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.  

What you will have an opportunity to do:

This is a great opportunity to join the Pyramid Global Hospitality Corporate Benefits Team. The Benefits Specialist will provide day-to-day administrative support for the benefits programs across all Pyramid Global Hospitality locations. In addition, the Benefits Specialist is responsible for the completion and maintenance of ongoing benefits-related tasks and assisting with ongoing training to support the property HR Partners and associates. 

• Provides excellent customer service to all property HR teams, property associates, and Home Office staff related to all benefits questions, enrollment issues, member doctor/facility situations, etc.
• Acts as first-level support / triage for complex benefits issues and the main point of contact for such issues as communicated by Field HR staff.
• Assist with and occasionally lead specific training and education sessions related to the company’s benefit offerings.
• Liaises with all benefit carriers, insurance brokers, and properties to ensure Benefit Programs function properly. 
• Perform day-to-day benefits administration tasks, including, but not limited to, dependent verification, evidence of insurability, data issues, Affordable Care Act (ACA) compliance, cobra administration etc.
• Collaborate with Total Rewards Analysts in tracking and processing all benefit invoices.  Works with Corporate Accounting to ensure Hotels are billed appropriately.
• Assists in education of benefit offerings for all new Home Office staff.
• Assists with Hotel Due Diligence and Acquisitions.
• Other duties and responsibilities as assigned.

What are we looking for?

• Bachelor’s degree or equivalent education/experience required
• 1+ year of relevant HR and/or Benefits experience preferred
• Hospitality experience preferred but not required
• Ability to speak and conduct presentations in Spanish strongly preferred
• Thrives in a fast paced, ever-changing environment
• Ability to work well under pressure, handle multiple tasks, and meet time sensitive deadlines
• Experience with Workday HRIS system preferred
• Excellent written & verbal communication
• Strong customer service, problem solving, & organization skills
• Microsoft Office skills, particularly Excel and PowerPoint, required
• Travel required based on business needs up to 20%.  Expected travel for Open Enrollment, property transitions, and training and development.

Compensation:

$30.00 per hour

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$37.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.