Logo for Verra Mobility

Customer Care Specialist II

Role overview

Qualifications

  • Motivated team player
  • Positive attitude
  • Tenacious and critical thinker
  • Empathetic nature

Responsibilities

  • Provide customer service to rental car customers regarding tolls and violations
  • Use appropriate tools for complete and accurate resolution focusing on first contact resolution
  • Develop and maintain technical knowledge related to services
  • Exhibit effective communication skills tailored to the audience

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Technical Acumen
  • Communication
  • Teamwork
  • Empathy
  • Critical Thinking
  • Adaptability

About the company

Verra Mobility logo

Verra Mobility

Mobtech : Mobility + Technology

Verra Mobility (NASDAQ: VRRM) is a leading provider of smart mobility technology solutions that make transportation safer, smarter and more connected. The company sits at the center of the mobility ecosystem, bringing together vehicles, hardware, software, data and people to enable safe, efficient solutions for customers globally. Verra Mobility’s transportation safety systems and parking management solutions protect lives, improve urban and motorway mobility and support healthier communities. The company also solves complex payment, utilization and compliance challenges for fleet owners and rental car companies. Headquartered in Arizona, Verra Mobility operates in North America, Europe, Asia and Australia. *Please note that all Verra Mobility job postings are listed on careers.verramobility.com. If you have questions or concerns about a job offer you have received, please email info@verramobility.com.

Company details

Company typeLarge
IndustryMobtech : Mobility + Technology
Company size1001 - 5000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

 

 

You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team! 

 

Essential Responsibilities

 

What you'll do:

·       As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach

·       Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution 

·       Develop and maintain product, process and technical knowledge related to services

·       Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience

·       Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance

·       Other duties as assigned

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

. 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Care Manager (B2C) Related jobs

Other jobs at Verra Mobility

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.