Role overview

Qualifications

3-5 years in Account Management or Sales in a B2B SaaS environment
Experience managing 50+ accounts with structured prioritization
Understanding of how local government operates
Proven success in contract renewals, upselling, and cross-selling

Responsibilities

Support customers in using Zencity to power their work with community voices
Carry a quota for gross retention and net expansion across accounts
Manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential
Engage with City Managers, Department Heads, and budget owners

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Account Manager
English

Hard skills

Account Management Software As A Service (SaaS) Government Contracting Portfolio Management Government Marketing Salesforce MedDRA Computational Tools Presentation Training

Other skills

Sales
Relationship Building
Communication
Negotiation
Time Management
Organizational Skills

About the company

Zencity

Local governments are the beating heart of a well-functioning society. But community trust—the currency of governance—is broken. The reason? High barriers to participation, inconvenient and contentious meetings, and outdated approaches to solicit input end up emphasizing the voices of the few and excluding the many. We call this the “STP” (Same Ten People) problem, and it’s standing in the way of effective governance. Cut out from the conversation is everyone else: the busy parent with no time to attend a city council meeting, the young adult who relocates every year, the recent immigrant who isn’t comfortable speaking in public, and many others. Without a clear, comprehensive, and inclusive understanding of what residents want and need, local government leaders are operating at a disadvantage. Their decisions are not as informed as they could be, and residents are left feeling discounted and unheard. Government organizations that continue to operate with such a limited view risk undermining the very thing that matters most: the trust of the people they serve. The solution is Zencity.

Company details

Company size51 - 200

Links

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Job description

Description

About Zencity

Zencity is a mission-driven company transforming the work of government through community voices. Our community input and insights platform leverages advanced NLP and machine learning to help local government organizations make data-driven decisions. We work with 400+ cities and counties across the US and globally, from Los Angeles to Chicago to Austin. If you are passionate about leveraging data and technology to solve real-world challenges and improve life in communities, your place is with us.

Why This Role Matters

The Core Account Manager owns the commercial relationship for Zencity’s midmarket and scale customer segments. With a larger book of business and shorter sales cycles than Enterprise, this role requires someone who can balance relationship depth with operational efficiency — managing renewals, identifying quick-win expansions, and moving with speed across a diverse portfolio.

What You Will Do

Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change.
Own renewals and expansion: Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts.
Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential.
Build relationships with decision-makers: Engage with City Managers, Department Heads, Police Chiefs, and budget owners. Understand their priorities and connect Zencity’s value to their goals.
Lead renewal cycles: Manage the full renewal process — from early engagement through pricing, negotiation, and close. Navigate government procurement for mid-size deals.
Identify expansion opportunities: Collaborate with CSMs to spot upsell and cross-sell signals. Drive expansion into new departments and product lines.
Conduct business reviews: Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans.
Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy. Align on save plays for at-risk accounts.
Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence.

Requirements

What We Are Looking For

Required

3-5 years in Account Management or Sales in a B2B SaaS environment with quota-carrying experience.
High-volume portfolio management: Experience managing 50+ accounts with structured prioritization and time management.
Government familiarity: Understanding of how local government operates — budget cycles, procurement basics, council dynamics. GovTech or public sector experience preferred.
Commercial skills: Proven success in contract renewals, upselling, and cross-selling. You know how to run a deal process.
Relationship building: Ability to build trust with government officials at both senior and operational levels.
Organized and disciplined: You manage your pipeline with rigor — clear next steps, accurate forecasts, and nothing falling through the cracks.
Strong communication: Excellent presentation, negotiation, and written communication skills.

Preferred

GovTech, civic tech, or public sector sales experience.
Familiarity with MEDDIC or value-based selling frameworks.
Experience with Salesforce and Planhat.
Background in public administration, urban planning, or community engagement.
Experience utilizing AI tools to improve delivery.

What Success Looks Like

90%+ gross retention across your portfolio.
Consistent quota attainment on net expansion.
Efficient deal velocity — renewals closed on time, not last-minute.
Clean pipeline with accurate forecasting.
Effective partnership with CSMs driving joint outcomes.

The travel requirement for this role is 25%

We are accepting applicants working in Central or Mountain time zone. This role will cover Central/West US based accounts and need to overlap with NYC and Israeli based teams.

Salary Range: Up to 170K OTE