Technology Sales Support Specialist

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

About the role

As a Sales Support Specialist, you will be involved in enhancing our sales operations through support tasks. You will contribute to team goals by managing sales data, streamlining administrative processes, and providing insights to support our sales efforts. Your work will help optimize the efficiency and effectiveness of our sales team.

Responsibilities

• Manage sales order processing and tracking.
• Develop and update detailed customer quotes and proposals.
• Maintain and analyze comprehensive sales performance metrics.
• Conduct product training sessions for sales staff.
• Prepare high-quality sales documentation and presentations.
• Update and manage customer database records.
• Organize and lead sales meetings and strategy sessions.
• Provide robust customer service support and issue resolution.
• Generate detailed sales analytics reports and insights.

Requirements

• Order Management: Expertise in handling complex sales orders.
• Customer Relations: Proficiency in resolving customer issues.
• Data Analysis: Ability to analyze and interpret sales data.
• Training Facilitation: Skills in leading comprehensive training activities.
• Documentation: Capability to create detailed and high-quality sales documents.
• CRM: In-depth knowledge of CRM tools and functionalities.
• Presentation Skills: Strong skills in creating and delivering presentations.
• Problem-Solving: Advanced skills in troubleshooting and resolving issues.

Details

• Ensuring SFDC data is accurate, consistent, complete, and up-to-date in order to avoid data quality issues and cleansing data that does not meet the data quality Key Performance Indicators (KPIs) needed to achieve the established business objectives
• Support SFDC services, license and training opportunity process in order to achieve the target revenue
• Monitor and follow the sales internal processes
• Maintain the product catalog, in order to have an organized, structured, and up-to-date product database
• Support the sales cycle through the new ticketing process implemented in SFDC
• Drive the proper license delivery process for the group during every month end closure

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong 

• Annual incentive plan based on division financial performance and your seniority

• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

• Corporate Health Insurance

• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

• Up to 28 days of annual leave based on seniority

• We have a strong Work from Home culture and take into consideration punctual needs and more

• Flexible working schedule. You’ll find the flexibility for balance in your life

• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.