Specialist - System Operations (Weekend Support)

We are seeking a Specialist - System Operations, reporting to the Director of Systems Operations, to join our team. In this role, you'll help ensure the reliability, performance, and availability of critical production systems that support Nasdaq's global business operations. 

You'll fit right in if you're proactive, detail-oriented, and enjoy solving complex technical challenges. You thrive in fast-paced environments, take ownership of your work, and are always looking for ways to improve processes through automation and innovation. 

Shift Information 

This role follows a four-day work week with 10-hour shifts. 

US (Remote): 

• 7:00 AM – 5:00 PM EDT 

• Friday – Monday or 

• Saturday – Tuesday 

Weekend support is an essential part of the role. 

What You Will Do 

• Monitor and perform first-level response and troubleshooting of infrastructure alerts using HP OMi. Troubleshoot file system, memory, and CPU utilization alarms on server systems (RHEL, Rocky Linux/CentOS and Windows). 

• Manage server operations, including hardware maintenance, BIOS updates, RAID components, and virtualization platforms such as Hyper-V. 

• Perform Linux and Windows server patching, health checks, and activities required to maintain compliance and ensure system availability. 

• Automate operational tasks using Python and Git, and proactively contribute to process improvement initiatives. Proactively and independently work on projects as needed. 

• Manage work through ticketing systems, provide operational support, and collaborate with engineering teams to resolve incidents and escalations. 

• Create and maintain technical documentation, knowledge articles, best practices, and procedures using Confluence. 

What You Will Bring 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, with 7+ years of experience supporting enterprise server infrastructure and production environments. 

• Strong knowledge of Linux and basic Windows server administration, including the ability to identify and remediate hardware issues using iDRAC, iLO, and related tools, with a working knowledge of server and networking hardware. 

• Extensive experience using a programming language such as Python, with basic Ansible/Shell scripting and/or PowerShell knowledge. 

• Experience working with API calls, extracting datasets, and utilising data for analytics and operational insights. 

• Excellent written and verbal communication skills, including Microsoft Office experience, with the ability to effectively document and communicate technical information. 

• Self-motivated, reliable team player who consistently works to enhance system performance, improve systems availability, and drive operational excellence. 

Nice to Have 

• RHCSA, MCSE, or similar technical certifications. 

• Experience with cloud technologies. 

• Familiarity with Splunk, Terraform, Tanium, Ansible Automation Platform, Foreman, Git, or similar tools. 

• Knowledge of financial services, trading systems, or other highly available, mission-critical environments