Role overview

Qualifications

University degree or college diploma in business administration, statistics, or a related field.
A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations.
A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects.
Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module.

Responsibilities

Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap.
Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements.
Establish a technical project plan with key milestones and provide status updates.
Document key technical decisions, issues, and enhancements through the entire development lifecycle.

Key facts

Remote from: Canada
Fixed term
Senior (5-10 years)
Technical Consultant
English

Hard skills

ServiceNow ServiceNow Technical Leadership Business Process Improvement Service Development Stakeholder Engagement

Other skills

Business Administration
Problem Solving
Prioritization
Communication
Collaboration
Time Management

About the company

US Tech Solutions

Human Resources, Staffing & Recruiting

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company details

Company typeLarge

IndustryHuman Resources, Staffing & Recruiting

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Duration: 18 Months Contract

Job Description:

Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap.
Participate in business process redesign workshops.
Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements.
Establish a technical project plan with key milestones and provide status updates.
Create ServiceNow epics and stories.
Document key technical decisions, issues, and enhancements through the entire development lifecycle Assist the project team in resolving technical issues.
Report on development work progress.
Collaborate with the support team to ensure transition from development to operation.
Provide technical guidance and expertise to various stakeholders throughout the project lifecycle.
Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project.
Perform ServiceNow SAM Pro feasibility assessments and develop roadmap.
Facilitate and participate in business process redesign workshops.
Facilitate and contribute on the prioritization of functional and technical requirements.
Other related activities and deliverables as required.

Required Skills:

University degree or college diploma in business administration, statistics, or a related field.
A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations.
A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects.
Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module.
Demonstrated experience designing and configuring ServiceNow solutions based on business and technical requirements.
Demonstrated experience supporting the ServiceNow development lifecycle (design, build, test, deployment, and transitioning to operations)

Desired Skills:

Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure.
Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks.
Demonstrated experience working and leading discussions with a broad set of stakeholders.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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