Role overview

Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field
Minimum 12 years of overall IT experience
Minimum 7 years of Dynamics CRM/D365 CE implementation experience
Strong expertise in D365 Sales, D365 Marketing/Customer Insights - Journeys, and D365 Customer Service

Responsibilities

Define end-to-end CRM solution architecture for Dynamics 365 CE implementations
Lead discovery workshops, requirement gathering sessions, and fit-gap analysis
Translate business requirements into scalable functional and solution designs
Create solution blueprints, architecture diagrams, and implementation roadmaps

Key facts

Remote from: California (USA), Mississippi (USA)
Full time
Solutions Architect
English

Hard skills

Microsoft Dynamics CRM Microsoft Dynamics 365 Microsoft Dynamics CRM Customer Engagement Data Migration Master Data Management Technology Roadmaps Market Segmentation Campaign Management Azure Cloud Services Azure Logic Apps Gap Analysis

About the company

Axelon Services Corporation

Human Resources, Staffing & Recruiting

For more than 30 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500. Our team's dedication and commitment to our clients' success have always set us apart. Axelon continues to empower its employees with technological advancements developed for top business performance, making Axelon a leading global staffing services provider in the industry. Historically rooted in the technology sector, Axelon now services many labor categories. At Axelon, you'll be part of a team that accelerates business success. Everyday, we strive to be...Your Partner for Success!

Company details

Company typeSME

IndustryHuman Resources, Staffing & Recruiting

Company size501 - 1000

Links

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Job description

Work Mode: Remote

Responsibilities:

Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
Translate business requirements into scalable functional and solution designs.
Create solution blueprints, architecture diagrams, and implementation roadmaps.
Provide architectural governance throughout the project lifecycle.
Design and implement Dynamics 365 Sales processes including Lead Management, Opportunity Management, and Sales Forecasting.
Develop customer engagement strategies using Dynamics 365 Marketing features like Customer Segmentation and Campaign Management.
Architect solutions for Dynamics 365 Customer Service, including Case Management and Omnichannel Engagement.
Drive adoption of Power Platform tools such as Power Apps and Power Automate.
Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
Design integrations using Azure Integration Services, Logic Apps, and APIs.
Develop data migration and master data management strategies.

Requirements:

Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
Minimum 12 years of overall IT experience.
Minimum 7 years of Dynamics CRM/D365 CE implementation experience.
Minimum 3 full lifecycle Dynamics 365 CRM implementations.
Strong expertise in D365 Sales, D365 Marketing/Customer Insights - Journeys, and D365 Customer Service.
Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.