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Senior Business Analyst

ICONMA

Role overview

Qualifications

  • 3+ years of process improvement experience in mortgage banking
  • Deep understanding of loan origination workflows (POS to Closing)
  • Hands-on administrative or operational experience with the Dark Matter Empower LOS platform preferred
  • Exceptional analytical problem-solving capabilities

Responsibilities

  • Analyze current loan lifecycles and configure the Empower platform to shift workflows from linear milestones to exception-based, data-driven tasking
  • Partner with tech teams to implement and monitor AI-driven document classifications and secure AI agents within the LOS
  • Serve as the liaison between origination teams, Underwriting, Closing, and IT to translate business needs into technical configurations
  • Use the LOS to track operational metrics, such as time-to-close and fallout rates, to identify inefficiencies and areas for continuous improvement

Key facts

Hard skills

Process Improvement AI/ML Inference Data Mining Compliance Management

Other skills

  • Problem Solving
  • Collaboration
  • Analytical Skills

About the company

ICONMA logo

ICONMA

Human Resources, Staffing & Recruiting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryHuman Resources, Staffing & Recruiting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our Client, an IT Services and Consultant company, is looking for a Senior Business Analyst for their Remote location.
 
Responsibilities:
  • Analyze current loan lifecycles and configure the Empower platform to shift workflows from linear milestones to exception-based, data-driven tasking.
  • AI & Automation Integration: Partner with tech teams to implement and monitor AI-driven document classifications and secure AI agents within the LOS to accelerate income/asset validation and underwriting decisions.
  • Cross-Functional Collaboration: Serve as the liaison between origination teams, Underwriting, Closing, and IT to translate business needs into technical configurations.
  • Data & Analytics: Use the LOS to track operational metrics, such as time-to-close and fallout rates, to identify inefficiencies and areas for continuous improvement.
  • Compliance & Quality Control: Ensure all automated workflows and digital document packages (including eClosing/eNote integrations) remain fully compliant with federal, state, and investor guidelines
 
Requirements:
  • Domain Expertise: Must have 3+ years of process improvement experience in mortgage banking with a deep understanding of loan origination workflows (POS to Closing).
  • Platform Proficiency: Hands-on administrative or operational experience with the Dark Matter Empower LOS platform preferred.
  • Soft Skills: Exceptional analytical problem-solving capabilities and the ability to train loan teams on persona-based user experiences
  • Years of Experience: 7.00 Years of Experience
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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