Hardware Support Specialist

Value Proposition:

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview:

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA.  The ability to travel to Lancaster, PA on an infrequent basis as needed is required.

 

This role is responsible for monitoring and supporting financial center hardware across the company's footprint, including ATMs, Teller Cash Recyclers (TCRs), currency counters, and related peripherals. The position primarily provides ATM technical support to financial centers within a call center environment and assists with the implementation of hardware upgrades, software enhancements, and new system capabilities.

The role leverages electronic monitoring and management tools to diagnose issues, perform remote troubleshooting, and deliver timely, effective resolutions while ensuring compliance with company policies, procedures, inventory controls, and applicable regulatory requirements. Occasional travel may be required to support testing, validation, or deployment activities.

Responsibilities:

• Serve as the primary point of contact for ATM hardware issues impacting financial centers. Provide professional, responsive customer support through phone and email interactions, demonstrating strong communication and service skills. Proactively follow up on open service requests to ensure timely resolution and user satisfaction. Coordinate, place, and track ATM hardware service calls with external vendors, maintaining accountability through issue resolution. Act as a key liaison for ATM vendor relationships by providing status updates, monitoring progress, and communicating effectively with all stakeholders until full-service restoration is achieved.
• Maintain accurate inventory control and asset management for financial center hardware by tracking deployments, relocations, and available spare equipment. Ensure records are current and reliable to support operational needs. Coordinate and manage the installation and removal of financial center hardware for new locations, renovations, and financial center closures, ensuring compliance with established procedures and timelines.
• Monitor the lifecycle and end of life status of financial center hardware to ensure visibility and proactive management. Identify operational and compliance risks associated with aging equipment, support hardware refresh planning, and assist in coordinating replacement or decommissioning activities in alignment with business priorities and timelines.
• Participate in projects, training sessions, and professional seminars related to financial center hardware and software systems to maintain current knowledge of industry standards and emerging technologies. Assist with the testing and validation of additional systems, including teller processing platforms, to support team initiatives and ensure reliable system performance as needed.

 

Qualifications:

Education

Associate Degree or the equivalent experience. Specialty: information technology or related field. (Required)

Experience

3 or more years banking, technical support, or hardware support. (Required)

Knowledge, Skills, and Abilities

• Familiarity with ATMs and associated settlement process (Preferred)
• Strong customer service, documentation, and organizational skills (Required)

 

 Other Duties as Assigned by Manager:

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency:

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

 

The hourly rate for this position is $24.81 - $41.35.

 

Benefits:

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement: Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement:

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.