Role overview

Qualifications

Excellent interpersonal skills
Proficiency in Microsoft Office products
Experience with Topcon or competitor's hardware, software, and workflows
Land Surveying or construction layout experience preferred

Responsibilities

Demonstrate and train customers on Topcon hardware and software
Conduct classroom training for large groups
Develop training material and guides for customers
Provide phone support and troubleshoot issues for customers

Key facts

Remote from: Kansas (USA)
Full time
Technical Support Specialist
English

Hard skills

Surveying Building Design Construction Engineering Positive Psychology

Other skills

Training And Development
Microsoft Office
Troubleshooting (Problem Solving)
Consulting
Social Skills
Public Speaking

About the company

Topcon Positioning Systems

With 9 billion people expected on the planet by 2030, there's a lot of work to be done. We'll need more housing, roads, and utilities, not to mention more food for the extra tables. Topcon is a leading manufacturer for the construction, geospatial, and agriculture markets, creating technology that improves workflows to always keep our customers one step ahead. Our roots begin with the Topcon Corporation, founded in 1932 in Japan. Since then, we've grown into a network of 93 companies made up of subsidiaries and affiliates and are now a global leader in positioning and ophthalmic diagnostic technologies. Join us as we address society's greatest challenges and develop a more sustainable tomorrow. Join our team: http://topconcareers.com/ Follow us on Facebook: https://www.facebook.com/TopconToday Follow us on Twitter: https://twitter.com/topcon_today

Company details

Company typeLarge

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).

We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

To learn more about Topcon career opportunities go to www.topconcareers.com.

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.  

JOB PURPOSE

The role of this position is to train customers, perform product demonstrations, and support sales with technical support for Topcon hardware and office products.

Responsibilities:

Demonstrate and train customers on Topcon hardware, software, and workflows in the field.
Classroom training at Topcon Solutions Store facilities for large groups of people on Topcon hardware, software, and workflows.
Development of training material and guides for customers.
Providing phone support and troubleshooting issues for customers in the field.
Train other employees on Topcon hardware, software, and workflows.
Work closely with our Sales team to present customers with the best product solutions for their jobs and workflows.

Qualifications:

Excellent interpersonal skills, effective speaking style, public presentation ability, positive attitude, and a professional image.
Proficiency in Microsoft Office products.
Experience with Topcon or competitor's hardware, software, and workflows is beneficial.
Land Surveying, construction layout, or construction technology-related experience is preferred.

Physical Requirements

Teaching classes for 6-8 hours daily.
Able to lift 40 lbs.
Able to walk on rugged job sites and work outdoors in varying weather conditions.

Working Conditions

Work is typically 50% indoors and 50% at outdoor job sites.
Travel and overnight travel are required to provide customer training.