Role overview

Qualifications

3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level)
Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration
Experience working with Linux or Unix Operating Systems
Proficiency in TCP/IP, DNS, and Firewall configurations

Responsibilities

Perform deep-dive troubleshooting on Privilege Cloud components
Analyze Cloud and Component logs to resolve complex issues
Manage and rotate privileged credentials across Windows, Linux, and Database platforms
Provide technical guidance to Enterprise IT teams on Vaulting best practices

Key facts

Remote from: Austria, Mexico
Full time
Mid-level (2-5 years)
Technical Support Engineer
English

Hard skills

Linux System Administration Personal Firewall Packet Analyzer Root Cause Analysis Windows PowerShell

Other skills

Collaboration

About the company

Helpware

Company details

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2)

Role Overview:

The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals.

Duties and Responsibilities:

Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager.
Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows.
Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.

Core Technical Requirements:

Must-Have: 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level).
Infrastructure: Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration.
OS Diversity: Experience working with Linux or Unix Operating Systems (Command line proficiency).
Networking: Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity. Packet analysis.
Education: Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.).
Analysis: Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs.
English Level: C1

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.