Cardiac Device Associate Operations Manager

Job Title: Associate Operations Manager: CIED monitoring  

Compensation Range:  $95,000 - $105,000  

Location: United States, Remote  

Job Type: Full-Time  

Benefits: PTO, Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave   

About CRMS by DocGo:    

Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry.  Cardiac RMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics.  In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise.   

Duties and Responsibilities   

As an Associate Operations Manager, you will report directly to the Operations Manager: CIED monitoring. During your employment, you will devote your best efforts to the business of Cardiac RMS, and DocGo. These duties and responsibilities include, without limitation, the following:   

• Provide direct leadership for a large team of clinical and non-clinical staff members (20-25)  

• Provide daily oversight and mentorship of PCS/CIED Team Coordinator 

• In conjunction with the PCS/CIED Team Coordinator, ensures allocation/scheduling of staff to provide adequate coverage for each clinic  

• Participates in management huddles, quality improvement meetings, and cross-functional initiatives to enhance clinical workflows, operational efficiency, and customer satisfaction. 

• Review and approve timecards and time off for each team member   

• In conjunction with the CIED Auditing Analyst, ensures quality audit feedback is provided to each team member to maintain the highest standards for compliance with CRMS by DocGo standards  

• Leads end-to-end incident review processes, including tracker updates, root cause investigations, corrective coaching, and stakeholder communication regarding findings and follow-up actions. 

• Conduct regular meetings with the team to discuss progress, workflow, problems, concerns, and updates.   

• Establish a cadence of individual interactions and teambuilding activities to promote a sense of unity and community   

• Set clear expectations, goals, and objectives for team members   

• Review key performance indicators (KPIs) and productivity benchmarks with team and individuals to measure the clinical team's performance against established goals and standards.    

• Mentor, coach, and develop new and existing staff to enhance their skills, competencies, and professional growth.   

• Provide regular feedback to team members regarding performance. Performs a written evaluation for each team member annually and as needed.   

• Ensure team members follow standard operating procedures for all operational functions.  

• In conjunction with Manager and Human Resources, implement performance improvement plans and corrective actions as needed to address underperformance or gaps in performance  

• Facilitate clinic onboarding by attending clinical implementation meetings and working with CIED Care and Implementation Coordinator and assigned PCS/AS to ensure a smooth transition.   

• Contribute to customer success by communicating with clients to ensure the partnership is achieving established clinical goals.   

• Build strong relationships by addressing customer clinical issues and complaints in a timely manner  

• Attend Customer Success meetings as needed.   

• Assist in interviewing, recruiting, and training team candidates.   

• Adhere to company policies and procedures.   

• Contribute to policy/procedure development and revision.   

• Communicate regularly with the Manager regarding team performance, staffing requirements, clinic feedback, and any areas of concern.  

• Other tasks as assigned  

Qualifications:    

• IBHRE Certification preferred 

• Experience supervising or managing a large team     

• Scheduling experience    

• Organization skills    

• Problem solving skills    

• Attention to detail     

• Proficiency in Microsoft Word and Excel  MS teams  

• Excellent verbal and written communication skills