Indeed Hiring Event - Remote P&C Licensed Insurance CSR

Location Details: Remote

Position Schedule / Shift:

• Training Start Date: August 24, 2026

• Training Schedule: Mon–Fri, 9:00 AM – 5:30 PM ET

• Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.

• After training, you will transition to your regular production schedule

• Production Schedule after training:

• Pattern 1: Monday–Friday 12:30 pm – 9:00 pm | SDO: Wednesday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm

• Pattern 2: Monday–Friday 12:30 pm – 9:00 pm | SDO: Thursday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm

• ·If you are looking for a role with structure, support, and a clear path to success, this is an excellent opportunity to grow your career with ACG

Position Summary: As an Insurance Customer Sales and Service Representative, you’ll play a vital role in delivering exceptional service while helping customers find the membership and insurance solutions that best meet their needs. In a fast-paced, high-volume call center environment, you’ll build strong customer relationships, explain product benefits, and identify opportunities to provide valuable coverage and services. Your contributions directly support sales goals, enhance the member experience, and help drive the continued success of AAA The Auto Club Group.

Key Responsibilities:

• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.

• Rewrite and reinstate insurance policies according to underwriting and business rules.

• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary. 

• Accept & process payments at the point of sale. 

• Make outbound follow-up calls to customers in response to questions or complaints.   

• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information. 

• Provide efficient processing of customer policies, endorsements, and status and coverage changes.  

• Assist agents in resolving technical and business-related issues.  May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.  

Qualifications:

Required

Education 

• High School Diploma or equivalent (GED) 

Experience 

• Providing a high level of customer-focused service 

• Navigating through a PC Windows environment, including accessing information from multiple applications 

• Managing and navigating multiple sources of information and applying them as needed 

• Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc. 

• Cross-selling 

Certifications / Licensure 

• Current Property & Casualty Insurance license  

• May be required to attain and maintain state membership licenses as appropriate by the department 

Preferred

• College-level coursework, certification, or equivalent (i.e., relevant continuous learning) 

• Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.

Work Environment: This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Willingness and ability to work extended/irregular hours, including weekends/holidays. 

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives 

• Overtime earning potential at time and a half the hourly wage 

• Fully paid training 

• Medical, dental, and vision benefits 

• 401k with employer match 

• Paid parental leave and adoption assistance  

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays 

• Paid volunteer day annually 

• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities 

• AAA Membership  

• Discounts, perks, rewards, and much more 

• $1,000 sign-on bonus for Licensed Property and Casualty Agents. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Our Recruiting Team can provide additional details at the time of application** 

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.

• Adoption assistance program.

Job Posting Period: This position is expected to remain posted through 7/29/2026; however, it may close at any time once a qualified candidate pool is identified.