Role overview

Qualifications

Ability to work in a remote setting with a distraction-free background
Prior experience in hotel and sales required
Strong computer and typing skills with knowledge of navigating the internet
Excellent written and verbal communication skills

Responsibilities

Handle and convert incoming guest calls to close sales
Ensure compliance with call flow, touchpoints, and selling strategies
Complete daily administrative routines and participate in training modules
Monitor and meet conversion, call handling percentage, and shop call expectations

Key facts

Remote from: United States
Full time
B2B Sales Specialist
English

Hard skills

Organizational Structure

Other skills

Sales
Customer Service
Technical Acumen
Communication
Time Management
Problem Solving
Multitasking
Computer Literacy
Teamwork
Engagement Skills

About the company

Pyramid Global Hospitality

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound! What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

Company details

Company size10001

Links

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Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

What you will have an opportunity to do:

Position Overview

As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales focused, self-motivated position. You will work in a remote fun, team-first environment where you will be expected to make positive contributions in a variety of ways.

What are we looking for?

Essential Functions

Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.

Ensure compliance with GRSC call flow, touchpoints, and selling strategies.

Complete daily administrative routines (system logins, checklists, emails, trainings).

Ability to learn and adapt to new systems and technological advances.

Manage guest voicemails and conduct callbacks.

Monitor and manage property waitlists, including availability checks and guest callbacks.

Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). Complete additional training and ongoing development as assigned.

Participate in daily/weekly/monthly huddles and communication meetings as needed or required.

Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication.

Review personal and team performance statistics in NEO.

Monitor and meet conversion, calls handled percentage, and shop call expectations.

Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

Core Competencies

Profit Motivation and Sales Orientation

Customer Service and Guest Relations

Teamwork and Engagement

Communication and Collaboration

Multi-tasking, Decision-Making and Problem Solving

Work Methods and Organization

Proficient typing and computer skills

Qualifications

• Ability to work in a remote work setting with a quiet and free of distraction background.

• Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.

• Prior experience in hotel and sales required.
• Strong internet with hot spot back up, dual computer screen required

Laptop and headset provided

• Strong computer and typing skills with knowledge of navigating the internet and using various software programs.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.

Position Specifics

• Hourly wage: $15/hour
• Hours subject to change based on business/call volume needs

Current Hours of Operation:

Monday to Friday: 6:30AM – 11:30PM CST

Saturday: 8AM – 10PM CST

Sunday: 9AM – 8PM CST

Compensation:

$15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.