Manager, Casualty Claims (Auto)

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova is seeking a Manager, Casualty Claims with a focus on Personal and Commercial Auto claims, as well as Premises Liability and Bodily Injury claims. This role will manage claims operations, drive best-in-class outcomes, and ensure exceptional service for customers and business partners.

The ideal candidate must reside in a state where Encova is authorized to employ associates, as listed below, and be willing to travel to Ohio occasionally for in-person meetings and other business-related events as needed.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

Coach, monitor and direct claims handling activities and staff within a casualty resolution team. Coach, manage, direct and provide development opportunities for claims resolution specialists. Work closely with the Director of Claims to execute claims strategies to meet or exceed short and long-term goals, specifically in the areas of leadership development, loss cost management and customer experience.

ESSENTIAL FUNCTIONS: 

• Coach, manage, direct and provide development opportunities for casualty resolution specialists within the region in preparation for future opportunities.
• Effectively communicate and support the claims organization’s mission, strategic vision and the achievement of the overall claims operations objectives.
• Ensure claims resolution specialists resolve claims in conformance with applicable company policies, practices, procedures and state Fair Claim Practices acts.
• Provide vision and leadership to ensure claims objectives are met and are in line with the mission of the organization.
• Identify opportunities to apply technology and business processes in innovative ways to reduce costs, improve quality and efficiencies and enhance services.
• Model leadership behaviors, motivate staff and promote a positive work environment.
• Work with the Director of Claims to analyze region operations and lead in the development, implementation and continuous improvement of metrics, processes, initiatives, service and overall results.
• Effectively manage the cost containment strategies, expense management and region’s expense budget.
• Collaborate with sales, underwriting, actuarial, finance and other stakeholders to ensure knowledge sharing on loss developments and risk exposures and to maintain open lines of communication with those serviced by the claims organization.
• Communicate with agents verbally, in writing and through personal agency visits.
• Develop claims resolution specialists in the casualty team through direct counseling, periodic group training and day-to-day discussion of files.
• Monitor and provide feedback on claims resolution specialist activities, file quality and results through periodic and scheduled file reviews as required.
• Effectively communicate information pertaining to company procedures, policies and practices.
• Conduct regular associate performance reviews and administer the salaries of all associates in the casualty resolution team.

OTHER FUNCTIONS: 

• Participate in boards and provide claims resolution specialists with authority on claims files as needed.
• Participate in or lead various projects within the claims operations as directed.
• May assume the duties of the Director of Claims in their absence.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s Degree from an accredited college or university or equivalent in insurance or business is required.
• This position requires sufficient experience as a claims resolution specialist or in a leadership position in claims at Encova Insurance or its equivalent in the industry.
• Professional insurance designations, such as CPCU, strongly preferred.
• The internal candidate must actively demonstrate the skills and abilities listed in the claims resolution specialist job description.
• Internal candidates must have achieved an overall performance rating of at least “Meets Expectations” in the last two annual performance reviews.
• Excellent communication skills.
• Demonstrated leadership, management and collaboration skills.
• Ability to lead, motivate and drive performance.
• Excellent interpersonal and conflict resolution skills.
• Strong analytical, research, and problem solving skills.
• Ability to work effectively in a team environment.
• Self-directed and able to work independently.
• Knowledge of current systems, applications and tools.
• Knowledge of claims operations, including procedures, controls and organization.
• Thorough knowledge of commercial and personal casualty products.
• Thorough knowledge of claims best practices, procedures, policies and guidelines.
• Strong knowledge of the law as it relates to insurance and insurance policies.

This position has been evaluated in accordance with the Americans with Disabilities Act.  Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.  This description reflects the nature and level of work performed by associates in this position.  It is not an all-inclusive inventory of duties, responsibilities and qualifications required.  It provides an accurate overview of the work and skills needed to perform this position.  Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

• Health, Dental & Vision Insurance

• Company-provided life and income protection plans

• Eligibility to participate in a company incentive bonus program

• 401(k) Retirement Plan - 100% company match up to 7% on annual salary

• Paid Time Off, Paid Holidays, and Floating Holidays

• Flexible Work Arrangements - Hybrid and remote depending on the role

We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.

Encova Insurance is an EOE/E-Verify employer.