Solutions Analyst

Reports To: VP of Program Management 

Job Type: Full-time, exempt, salaried 

Location: Remote, home office based in Malvern, PA 

Are you the person people come to when something's broken, confusing, or just not working the way it should? 

As our Solutions Analyst, you'll be the crucial link between our technical team and the business users who depend on our platform every day. You'll dig into configuration issues, chase down software bugs, untangle mismatches between what the front end shows and what the database actually says, and help shape the next wave of product enhancements. This isn't just a support role - it's a chance to translate between two worlds, understand the business impact behind every technical decision, and help build solutions that work today and hold up tomorrow.

What You'll Do

• Play detective: get to the root cause of issues, guide users through fixes or workarounds, and partner with the tech team to build the right-sized solution for every bug or enhancement.
• Spot the upgrade: identify opportunities to streamline workflows and validations that make setups more accurate and the user experience smoother.
• Run the ticket pipeline: use Wrike to organize, refine, and groom every support ticket so developers know exactly what's needed, with clear status updates and testing results along the way.
• Set the priorities: work with stakeholders to make sure the tickets that matter most get tackled in every support sprint.
• Bridge the team: collaborate closely with our tech team, including our offshore developers, to make sure delivered work actually hits the mark.
• Own the quality bar: test support and product tickets in lower environments, sign off on what's ready for production, and verify everything post-deployment across as many scenarios as you can dream up.
• Keep everyone in the loop: communicate proactively with internal and external stakeholders on ticket status.
• Level up constantly: build deep expertise in our products, features, and program configurations, and sharpen your fluency in the Software Development Lifecycle.
• Jump in wherever needed to keep Wellworks' web portal and mobile app running at their best for every user who counts on them.

• Sharp analytical and problem-solving instincts.
• Top-notch communication and customer service skills.
• A detail-obsessed, organized, laser-focused approach to work.
• Proven ability to thrive both independently and as part of a team.
• A cool head when deadlines shift and priorities collide.
• Comfort with Microsoft Office Suite, SharePoint, and similar tools.
• Bonus points for SQL experience
• Typical hours are Monday through Friday, 9 AM to 5 PM Eastern, with releases every other Wednesday starting at 8 PM Eastern. Occasional flexibility is needed around major releases or urgent support issues.

Why work with us?

Wellworks For You empowers our employees to make health and well-being a priority at work and in life. Our employees work in a friendly and supportive culture, and receive a competitive compensation and benefits package including:

• Competitive salary
• Client retention bonuses
• Additional Incentives
• Growth opportunities
• Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan
• 401k with per pay employer match
• Employee Assistance Program through LifeMatters EAP
• Mental health benefits, including access to paid therapy
• Paid maternity leave after 12 months
• Paid Time Off including time off to volunteer in your community and the day off on your birthday
• Casual dress code
• Wellness program and teambuilding opportunities with incentives
• Milestone anniversary program
• Ongoing training and education

Work Environment

• Standard office setup: computer, Office 365, and the essentials.
• Fully remote, reporting into our home office in Malvern, PA.
• Since you'll be handling confidential client data, you'll work from your designated home office unless your supervisor approves otherwise.
• We provide your computer equipment and VPN access; you bring the internet connection.

The salary for this position is between $65,000 - $67,000 depending on experience and location.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.