Loan Center Consultant — Consumer Lending - Loan Center Department; Home Office Branch 

Banking • Full-Time • Consumer Lending - Loan Center

Scott Credit Union is hiring a Loan Center Consultant in Edwardsville, IL to to provide exceptional service and guidance to our members throughout the consumer lending process. We’re looking for someone who is detail-oriented, knowledgeable in consumer lending, and skilled at managing loan documentation while providing a high level of member support. If you thrive in a fast-paced, service-driven environment and are passionate about helping members achieve their financial goals, we’d love to have you on our award-winning team.  

Schedule: Full-time | Monday–Saturday

Work Location Status: Fully on-site for the first 30-90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, position may be eligible for hybrid or remote work. 

*Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager.

About the Role

Under the supervision of the Loan Center Supervisor, responsible for executing SCU’s member engagement model to inform and educate members on consumer lending products and services offered by SCU. Maintains a deep knowledge of SCU’s lending products and services and displays the ability to determine how these services can enhance and broaden a member’s financial picture. Responsible for providing direct support for members using the credit union’s electronic/telephone loan service channels. Requires an ability to communicate effectively with prospective and current members via telephone, email, and video (i.e. Skype) and chat. Consultant will represent the credit union in a positive and professional manner.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

What You’ll Do

• Provides direct support for both online and mobile loan applications.
• Perform prompt, efficient and accurate processing of member loan requests, including data input, documenting loans, and booking designated unsecured loans. 
• Analyze potential lending and cross selling opportunities involved in each lending situation to further assist the borrower as well as increase the credit union's lending portfolio. 
• Accountable for meeting individual sales and lending goals through the telephone channels.
• Operates computer to accurately update member account transactions and information.
• Assist with the virtual application processing during peak times, or when designated by management team.
• Processes Home Equity Line of Credit (HELOC) applications through the telephone channel.
• Responsible for telephone loan queue, answering general loan questions, processing ACH payments, and completing of reoccurring payments. 

What You Bring

• High school diploma or GED.
• Experience working in a financial institution or call center.
• Personal computer experience to include Microsoft Windows applications. 

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolves

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

consumer lending; loans; financial institution