Servicing Quality Control Analyst

Basic Description:

Performs quality control reviews of residential mortgage servicing activities to ensure compliance with agency, investor, insurer, regulatory, and company requirements. This role reviews servicing operations across performing and default loan portfolios, identifies defects and risks, and supports corrective action efforts to improve servicing quality and compliance.

Applicants who reside within the United States will be considered. 

Responsibilities:

• Conduct quality control reviews of mortgage servicing activities, including: 
• Customer service and complaint handling
• Cash posting and payment application
• Investor reporting
• Escrow administration
• Bankruptcy
• Collection activities
• Loss mitigation
• Foreclosure
• Property preservation and inspection activities
• Claims processing
• Review servicing practices for compliance with federal and state regulations, investor requirements, and company policies. 
• Identify defects, exceptions, trends, and control weaknesses; document findings and recommendations. 
• Maintain thorough documentation supporting all review conclusions and findings.
• Prepare quality control reports and assist with remediation tracking.  
• Maintain current knowledge of FHA, VA, USDA, FNMA, FHLMC, and GNMA servicing requirements. 
•  Perform additional duties as assigned.

Qualifications & Skills:

• Strong analytical and investigative skills with exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Must present a professional image to represent Flat Branch at all times
• 5+ years of mortgage servicing experience including in depth knowledge of FHA, VA, USDA, GNMA and Conventional guidelines 
• In depth knowledge of loan default, bankruptcy, loss mitigation, foreclosure, and claims requirements 
• Understanding of Loan Servicing Standards as set forth by the CFPB (RESPA, TILA, etc.)
• Knowledge of disclosures, TRID documents and other regulatory documentation applicable to residential servicing
• Prolonged periods sitting at a desk and working on a computer

This description is intended to indicate the kinds of tasks and levels, or work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. All requirements are subject to possible modifications to reasonably accommodate individuals with a disability. 

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT