Customer Service Specialist

Job Description

HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology, and service, we help hospitals, health systems, and clinics concentrate on what they do best, patient care.

HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry-level position and an exciting opportunity for someone looking to start their career with a fast-growing company.

We are expanding rapidly and have created unique roles that need qualified candidates.

Location: Remote-

Job duties include but are not limited to:

• Process medical record requests
• High volume and fast-paced environment
• Reports directly to the Processing Manager
• Assist as needed in overflow processing due to high volume issues and/or coverage issues
• Abide by HIPAA guidelines while ensuring the confidentiality of PHI
• Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
• Provide feedback regarding request volume and perceived issues
• Monitors incoming requests received through various means
• General office duties
• Answering phone calls and phone coverage for medical records requests will be required to support client needs

Qualities that the candidate for this position should include:

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

In accordance with our company policy, full-time employees are eligible for the following benefits:

• Health Insurance Plan Options with Company Coverage
• Vision and Dental Plan Options
• STD, LTD, Life and Life A&D
• Competitive Paid Time Off, including Paid Holidays
• 401(k) Plan Offering with Employer Matching

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs