Member Support Coordinator

As a Member Support Coordinator, you will be the first point of contact for patients and providers needing assistance. Your primary responsibility will be handling incoming calls, addressing general inquiries, resolving concerns, and connecting callers to subject matter experts for more detailed needs or actions. Using your knowledge of our services and leveraging various systems, you will achieve first call resolutions in interactions varying in complexity. 

Please note, there are currently two openings available. For both roles, you must be available to work a standard schedule of Monday through Friday, 10:30 AM to 7:00 PM Central Time.

What You’ll Do:  

• Handle inbound calls in a high-volume environment supporting SLA objectives   
• Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
• Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish.   
• Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions   
• Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes.   
• Works well with fellow team members and actively contributes to team goals.  
• Opportunities to assist with various projects  

What You’ll Need  

• Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred 
• Excellent verbal and written communication skills   
• Strong problem-solving ability in a fast-paced setting   
• Effective multi-tasking and time management for prompt responses  
• Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment. 
• Adaptable and flexible, with the ability to navigate changing business needs and priorities. 
• Positive, solution-oriented mindset with strong resilience in a dynamic environment. 
• Receptive to feedback and able to translate insights into meaningful action and continuous improvement. 
• Comfortable managing ambiguity and adjusting effectively to evolving organizational goals. 
• Familiarity with Microsoft Office applications.