Director, Program Management (Adobe Technical)

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. 

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE

The Director, Program management will spearhead client-facing initiatives while driving operational excellence within our Value Acceleration Program. This strategic role bridges technical delivery with PMO oversight, ensuring Adobe Experience Cloud implementations succeed while fostering long-term customer value realization, adoption, and retention. You will partner with cross-functional teams to drive complex workstreams from planning through execution, managing the delicate balance of hands-on delivery and high-level program governance.

WHAT YOU’LL DO

Delivery & Client Engagement

• Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle.
• Oversee project delivery processes, managing scope, timelines, resources, and deliverables for Adobe Experience Cloud solutions (AEM, AEP, etc.).
• Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes.
• Identify partnership opportunities and capitalize on “add-on” sales across existing projects.
• Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations.

PMO & Value Acceleration

• Drive program governance, including meeting facilitation, action item tracking, and decision documentation.
• Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews).
• Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership.
• Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency.
• Capture and communicate lessons learned/best practices to feed back into the consulting practice.

WHAT YOU BRING

• 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment.
• Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred).
• Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes.
• Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting.
• Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes. 
• Strong proficiency with work management platforms (e.g., Workfront, Jira, Asana, Smartsheet) and productivity tools.
• Demonstrated ability to translate complex program data into actionable, executive-level narratives.
• Ability to travel 40%.
• Bachelor’s degree or equivalent practical experience.
• Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote