Autodesk
Computer Software / SaaS
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Job Requisition ID #
Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes.
We are looking for a professional with automation and scripting experience, preferably in the Architecture, Engineering and Construction (AEC) space. You should have experience, supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions.
You will join the Technical Adoption team within the Customer Success Management group; This is a team that values professional development, supports growth and rewards high performance.
The Technical Adoption group helps strategic customers maximize success and realize stronger returns on their investment.
Responsibilities
Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows.
Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow-specific guidance and best-practice sharing.
Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards.
Minimum Qualifications
Bachelor’s degree or equivalent experience
Minimum of 5 years' experience in related field
Advanced knowledge of Architecture, Engineering and Construction (AEC) technologies and automation building blocks
Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows
Understanding of HTTP methods, ability to construct and send HTTP requests to API’s and ability to handle JSON responses returned by API’s
Able to manage several projects at a time, setting the right priorities
Proven ability to be agile and learn quickly in a fast-paced environment
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Preferred Qualifications
Technical consulting experience and/or technical project delivery experience with large, demanding customers
Experience supporting automation in an enterprise environment or working directly with enterprise clients
Experience as a BIM Manager
Experience with Autodesk Platform Services
Experience scripting using VB, PowerShell, .NET, Python, C, or C++
Experience with low code / no code environments (e.g. Workato or PowerAutomate)
Enthusiasm and passion for technology and innovation
Demonstrated ability to build and maintain strong relationships at all levels
Excellent team player, enjoying supporting and interacting with other members of a global team.
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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