20four7VA
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20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
Client is seeking a Credit Repair Client Success & Dispute Processing Virtual Assistant to support client onboarding, dispute processing, customer communication, and ongoing client relationship management.
This role combines client-facing customer service with backend dispute processing. The ideal candidate will welcome new clients, guide them through the company's CRM and client portal, answer general questions, schedule consultations, and assist with dispute preparation using established templates and workflows. Prior credit repair experience is preferred, but the client will provide additional training on their specific dispute methodology and processes.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Welcome new clients and guide them through the onboarding process
Walk clients through the company's CRM and client portal
Answer general client questions regarding services and next steps
Schedule client consultations with the business owner
Maintain regular follow-up communication to keep clients informed throughout the dispute process
Review and analyze client credit reports following established training and procedures
Prepare dispute letters using approved templates and client-specific information
Submit dispute letters electronically through LetterStream
Maintain accurate dispute documentation and processing records
Monitor dispute progress and communicate updates as needed
Maintain accurate client information within Client Dispute Manager
Update client records, notes, and dispute activity
Organize client files and supporting documentation
Assist with general administrative and workflow management tasks
Provide professional, high-quality customer service
Respond to client inquiries promptly and accurately
Escalate complex questions or issues to management when appropriate
Maintain consistent communication while delivering a positive client experience
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Client Dispute Manager (Training provided)
LetterStream (Training provided)
Credit Repair CRM Platforms
Microsoft Office
Google Workspace
Passionate about helping clients improve their financial future
Excellent customer service and communication skills
Organized with strong attention to detail
Client-facing experience is a plus but not required.
Able to learn and follow established dispute procedures
Dependable, proactive, and responsive
Strong written and verbal English communication skills
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
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