Dir, Patient Financial Services

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

This individual directs the personnel and processes within the Patient Financial Service (PFS) department, which is responsible for all Children's Mercy Hospital (CMH) billable enterprises. This includes multiple locations covering facility, professional and home health receivables. The director will manage the accounts receivable through timely and accurate billing, customer service and receivable management in compliance with government regulations and contract language as approved by the Vice President of Revenue Cycle.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

• Manages accounts receivable through timely and accurate billing, follow-up, cash posting and appropriate adjustment procedures.
• Direct and coordinate with managers and staff the day-to-day operations of the billing, follow-up and cash posting areas to assure timely and accurate practices assuring compliance with financial policies relating to receivables as approved by the VP, Revenue Cycle and Supply Chain.
• Responsible for charge set-up, maintenance, review and revision, while assuring compliance with state and federal regulations and that the charge structure best reflects the cost of the services provided.
• Participate as an active and integral member of the revenue cycle team and hospital leadership.
• Provide supervision, direction and growth opportunities to PFS department staff
• Provides comprehensive department management
• Keep abreast and fully participate in all Information System (IS) changes that may affect billing, follow-up, collection and cash posting.

• Bachelor's Degree and 7 or more years experience

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. Your offer will be determined based on your education and experience.

This position is entirely remote or work from home. The person hired must live in the Kansas City metro area or request advanced approval to work outside of the area and may attend onsite meetings, as scheduled.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.