Overview:
National Debt Relief is scaling its marketing and product data infrastructure. We're hiring a Platform Manager to own the architecture, governance, and enablement of one of our strategic marketing, analytics, or experimentation platforms — spanning categories such as Customer Data Platforms, Tag Management, Experimentation & Feature Flags, or Partner Attribution.
This is a platform-ownership role, not an operations role. You won't run day-to-day campaigns, publish tags, or execute experiments yourself — you'll build the standards, integrations, and guardrails that let the teams who do that work do it reliably and consistently. You'll partner closely with Engineering, Analytics, Product, Marketing, and Operations to drive adoption and maximize the platform's value across the org.
Success in this role looks like clear, adopted governance documentation that reduces ad hoc configuration decisions; improved data quality and reliability metrics for the owned platform within 2–3 quarters; cross-functional teams self-serving confidently with fewer escalations over time; and a vendor relationship actively managed toward better roadmap alignment and cost efficiency.
Responsibilities:
Essential Duties/Responsibilities
- Architecture & Governance
- Own technical architecture and configuration standards for your assigned platform
- Define configuration, integration, and maintenance standards across environments
- Maintain governance documentation: implementation standards, naming conventions, data schemas, access controls, and operational best practices
- Integration & Enablement
- Partner with Data Engineering, Analytics Engineering, and Product Engineering to integrate the platform into the broader data ecosystem
- Build documentation, onboarding materials, and training so business teams can use the platform confidently and consistently
- Platform Health & Vendor Management
- Monitor data quality, reliability, latency, coverage, and adoption; define and track health metrics for the platform
- Serve as the internal subject matter expert for escalations and complex troubleshooting
- Own the vendor relationship: renewals, licensing, feature evaluation, and SLAs
- Identify opportunities to reduce technical debt and improve platform capabilities
- Platform-Specific Ownership (varies by assignment)
- Customer Data Platform — event taxonomy and customer data governance
- Tag Management — tag architecture and deployment standards
- Partner Attribution — attribution models and commission configuration
- Experimentation & Feature Flags — experimentation frameworks and feature flag governance
- Platform integrations, downstream data quality, security, and access management (applies across all categories)
Qualifications:
Education/Experience
- Bachelor's degree in a relevant field (e.g., Data Analytics, Marketing, Computer Science, Information Systems) or equivalent practical experience
- 6 years of professional experience in MarTech, analytics engineering, growth engineering, or platform management
- Demonstrated experience owning or administering at least one enterprise-grade platform in a relevant category (Customer Data Platform, Tag Management, Experimentation & Feature Flags, or Partner Attribution)
- Experience working in a cross-functional environment spanning Engineering, Analytics, Product, and Marketing stakeholders
- Prior experience in a regulated industry (fintech, financial services, healthcare) is a plus but not required
Required Skills/Abilities
- Hands-on experience administering or governing an enterprise platform in one or more of the following categories:
- Customer Data Platform (Segment, mParticle, RudderStack)
- Tag Management (Google Tag Manager, Tealium, Adobe Launch)
- Experimentation & Feature Flags (Statsig, LaunchDarkly, Optimizely)
- Partner Attribution (PartnerStack, Impact, Everflow)
- Solid understanding of data flow through modern data ecosystems — collection, instrumentation, transformation, warehousing, downstream consumption
- Experience writing governance standards and implementation documentation
- Track record of driving cross-functional adoption without direct authority
- Strong troubleshooting instincts, with the judgment to balance technical depth against business impact
- Comfortable owning ambiguous scope independently in a fast-paced environment
- Preferred:
- Platform ownership experience in fintech, financial services, or high-growth tech
- Familiarity with Snowflake, dbt, Sigma, Salesforce, or similar cloud data platforms
- Experience with vendor contracts, licensing negotiations, or SLA management
- Experience supporting platform migrations or large-scale architecture changes
National Debt Relief Role Qualifications:
- Computer competency and ability to work with a computer.
- Prioritize multiple tasks and projects simultaneously.
- Exceptional written and verbal communication skills.
- Punctuality expected, ready to report to work on a consistent basis.
- Attain and maintain high performance expectations on a monthly basis.
- Work in a fast-paced, high-volume setting.
- Use and navigate multiple computer systems with exceptional multi-tasking skills.
- Remain calm and professional during difficult discussions.
- Take constructive feedback.
Compensation Information:
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $123,500 to $142,000 annually.
About National Debt Relief:
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits:
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Wellness Incentive Program
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
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