Software Licensing Help Desk Specialist

Highlight is seeking a Help Desk Specialist to join our remote Software Asset Management team supporting Department of Homeland Security. 

• Monitor the software licensing mailbox and respond to all requests
• Process service request in a manner in accordance set performance standards and ensure that all applicable user, machine, and product information is completed and documented
• Work with end users to communicate USCIS software standards. Create as needed or assist in the creation of software and asset management/change management requests to modify the standards or obtain exceptions for special requirements
• Assist end user software requests by routing ticket to appropriate stakeholder and working with resellers to obtain needed software licensing information
• Coordinate with sites to develop details for complex software deliveries
• Support the resolution of IT service request issues from software orders
• Develop and update OIT internal tools for management of software contracts as the products on those contracts change
• Maintain license keys and install packages for software packages, including providing updates as necessary to both end users and enterprise software distribution groups
• Provide keys/install packages as necessary to end users and provisioning support personnel

• Experience providing end user support in a software licensing environment
• Bachelor's degree
• Eligibility for Public Trust
• US Citizenship

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org. 

We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at Recruiting@HighlightTech.com  Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

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