Account Manager

About the Role

Team Global Express is seeking an experienced Account Manager to join our NSW Sales Team for a 12-month Fixed Term Contract basis. The role is suited to someone who can build strong relationships, manage a portfolio of accounts, and drive growth through both retention and new opportunities.

As an Account Manager, you will manage and grow a set of existing accounts , acting as the primary point of contact for your customers. You will be responsible for improving customer satisfaction, identifying upsell and cross-sell opportunities, and collaborating across the business to support operational and commercial outcomes.

Key Responsibilities

• Build and maintain strong relationships with mid-market customers

• Develop and execute account growth strategies aligned to customer needs

• Conduct regular business reviews and present tailored insights to customers

• Identify cross-sell opportunities across business units and product lines

• Collaborate with Operations, Commercial and Customer teams to resolve issues

• Manage forecasting, reporting and account performance through CRM tools

• Reduce churn by identifying risks and supporting proactive customer engagement

• Stay informed on customer activity, market trends and compliance requirements

• Advocate for customers internally and support strategic solution development

About You

You will be commercially focused with experience in sales and account management, and confident managing multiple stakeholders while delivering strong customer outcomes.

You’ll ideally bring:

• Minimum 3 years’ experience in a sales or account management role

• Experience working with mid-market or complex accounts (logistics/transport preferred)

• Strong analytical and Excel skills

• Ability to prepare and deliver business reviews and presentations

• Strong communication, problem-solving and influencing skills

• Relevant tertiary qualifications in Business, Sales, Marketing or similar (preferred)

• Valid driver’s licence

What We Offer

• Supportive and high-performing team culture

• Opportunities for development and career progression

• Competitive salary + incentives

• Exposure to national customers and major brands

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.