Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our Tweed Heads Emergency Services team and manage your own portfolio of workers compensation claims while liaising with injured workers, their employers, and Allied Health professionals. This role will also involve working with internal specialists to create a strategic plan, helping injured workers get back to work as quickly and safely as possible. 

We are seeking individuals with a strong customer service background, ideally complemented by a degree in Health Sciences, Allied Health, or Law. While a qualification in these areas would be highly regarded, it is not essential. Experience within these fields, or in similar environments, will be highly valued. 

As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on Thursday 30th July 2026.

This will be a full time, permanent position commencing on the 31st August 2026 based in our Tweed Heads office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES 

• Step into a role where your clinical knowledge and passion for helping others can make a real difference. Utilise your Allied Health background to:  

• Manage a portfolio of workers’ compensation claims, supporting individuals with both physical and psychological injuries 

• Work closely with injured workers, employers, medical practitioners, and rehabilitation providers to achieve positive return-to-work outcomes 

• Apply your understanding of health and recovery to implement proactive, tailored strategies 

• Play a key role in supporting individuals through their recovery journey, ensuring they feel supported, informed and empowered 

ABOUT YOU 

• Passion for making a meaningful impact and enjoys working in a fast-paced, people-focused environment.  

• Strong background in health, allied health or a related field with a desire to apply your knowledge in a new and rewarding capacity. 

• Strong communication skills to confidently navigate complex or sensitive conversations to build genuine and trusting relationships 

• Proactive and solutions-focused with the ability to think creatively and collaboratively when working with diverse stakeholders 

• Committed to delivering a high standard of service to customers with a high attention to detail and level of accuracy 

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.