The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in managing a team of Purchasing Coordinators within our International Supply Chain Operations function. This role is critical in ensuring the accuracy and timeliness of our purchase orders to suppliers across all European markets. Working closely with the local Supply Chain teams, and Procurement this role will supervise the generation and distribution of purchase orders, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Team Leadership: Lead, mentor, and optimize a team of Purchasing Coordinators handling pan-European purchasing operations across key categories (e.g., Protein, Grocery, Packaging).
- Inbound Supply Chain: Manage end-to-end category operations, including supplier performance, forecasting, procurement, and delivery tracking.
- KPI Accountability: Hold final accountability for critical metrics such as OTIF, waste mitigation, ASN compliance, and customer error reduction.
- Cross-Functional Partnership: Partner with international supply chain cluster teams to align on strategic initiatives and establish robust daily operational governance.
- Risk Management & Reporting: Leverage data-driven reporting frameworks to proactively identify, escalate, and mitigate supply chain risks across Europe.
- Resource Allocation: Review team capacity dynamically with leadership to distribute workloads effectively and scale service capabilities.
- Continuous Improvement: Champion process optimizations, propose software/tooling enhancements, and build standardized SOPs to streamline team onboarding and daily operations.
- Stakeholder Management: Monitor service performance metrics and deliver clear, actionable insights to key business stakeholders.
- Subject Matter Expertise: Serve as an escalation point and subject matter expert, role-modeling agile problem-solving behavior under pressure.
What you’ll bring
- Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or any related field.
- At least 3 years of experience in procurement, supply chain, or data entry/administrative operations.
- Previous people management or team leadership experience is preferred; candidates with a strong interest and potential to lead teams are also encouraged to apply.
- Experience tracking, analyzing, and reporting key performance indicators (KPIs).
- Proficient in Microsoft Office and Google Workspace applications; experience with ERP/MRP systems is an advantage.
- Strong working knowledge of office equipment, computer hardware, and peripheral devices.
- Excellent English communication skills, both written and verbal.
- Proficiency in additional European languages such as German, Dutch, French, Spanish, or Italian is a plus.
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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