About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Come and work with us.
We are seeking a talented and driven German-speaking Team Manager to lead a team of Consumer Support Specialists supporting a multinational consumer goods company in the Laundry Homecare and Beauty Care sectors.
In this role, you will be responsible for guiding your team to meet and exceed client and company objectives, while driving performance, engagement, and continuous improvement. You will coach, motivate, and develop your team, ensuring they have the tools, skills, and knowledge needed to succeed.
Consumer Support Specialists handle complex cases across multiple channels using AI-supported tools and standardized procedures. You will ensure all interactions meet the highest standards of quality, compliance, and consumer experience.
As a Team Manager in this project, your daily responsibilities will include:
- Manage and monitor team performance, including KPIs, attendance, absenteeism, and attrition
- Conduct regular performance reviews, 1:1 meetings, and coaching sessions
- Drive performance improvement through feedback, development plans, and structured support
- Foster a culture of engagement, collaboration, and accountability
- Ensure consistent achievement of quality, productivity, and consumer satisfaction targets
- Collaborate with Operations, Quality, Training, and Workforce Management teams
- Monitor consumer interactions and ensure compliance with standards and procedures
- Support employee development and recognition initiatives
- Communicate operational or client issues to relevant stakeholders
- Drive continuous improvement in consumer experience and service delivery
- Ensure adherence to Global Operating Standards, compliance, and company policies
- 2nd level support (including escalation case handling)
- Main counterpart for communication with client
To succeed in the role, you will need to have:
- Native or proficient German (C1/C2) – written and spoken
- Fluent English (C1/C2) – written and spoken
- Minimum 9 months’ experience in a BPO or contact center environment
- Experience in team leadership or supervisory roles is an advantage
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate living in Greece (work from home role)
Knowledge/abilities
- Strong leadership and people management skills
- Excellent communication and coaching ability
- Strong analytical and performance-driven mindset
- Ability to work in a structured and organized way
- Consumer -focused with a strong service orientation
- Adaptable and comfortable working in fast-paced environments
- High level of professionalism and accountability
- Collaborative and positive team player
- Interest in Artificial Intelligence (AI) is a plus
Education and experience
- Post-secondary education or equivalent experience preferred
- Relevant industry experience is an advantage but not required, such as:
- Beauty Care: cosmetic ingredients, hair dye processes, product effects
- Home & Laundry Care: product formulations and practical applications
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Go further with Foundever™
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Very competitive wages and stability
- Fully paid training
- Permanent contract
- Private healthcare
- Continuous learning/development opportunities
- Competitive career opportunities
- A safe, friendly, diverse, supporting and technological company
- International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
- EverBetter wellness program (Fitness room in our premises)
Apply Today!
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
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