Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 countries and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.
Purpose Statement
The Customer Service Representative position will work with brokers, field sales, distribution centers & internal Rich Products Corporation Associates to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and Rich Products.
Key Accountabilities and Outcomes
- Receive & respond to inquiries from customers, brokers, field sales and internal associates in regards to order status, products, pricing, promotions and forecast information
- Perform troubleshooting and develop permanent solutions
- Process customer orders and manage order data integrity
- Support maximum order fulfillment activities by collaborating with fellow CS&L associates
- Coordinate required distribution activities and notify customers regarding order fulfillment
- Develop and leverage relationships with Third Party distribution partners
- Support the Customer Service & Logistics organization with departmental projects
- Ensure customer expectations are understood and met
- Interpret company policies / procedures and enforce compliance
- Special projects as needed
Knowledge, Skills, and Experience
- Bachelor’s degree in business or related field with 1+ year business experience to include customer service
- Strong written and verbal communication skills (interpersonal skills)
- Demonstrated problem-solving skills and trouble-shooting skills
- Demonstrated ability to multitask and work under pressure
- Strong decision-making skills
- Demonstrated ability to work in a team atmosphere
- Spanish and/or French language skills preferred
- Flexibility
- Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint (Access preferred)
- SAP or related systems experience preferred
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$49,087.00 - $66,412.00
Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.
