Role overview

Qualifications

High school diploma or GED
Great communication skills and a desire to help others
Attention to detail and reliability
Ability to adapt and work well in a team

Responsibilities

Answer incoming calls and assist customers with their questions
Provide excellent service with a positive approach
Document call details in our systems
Solve problems and help customers find solutions

Key facts

Remote from: Oklahoma (USA)
Full time
Junior (1-2 years)
Customer Service Representative (B2B)
English

Hard skills

Call Center Experience Internal Documentation

Other skills

Customer Service
Problem Solving
Detail Oriented
Organizational Skills
Communication
Teamwork
Reliability
Adaptability

About the company

Principle Choice Solutions, LLC

Company details

Links

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Job description

Inbound Call Center Representative

Join a team that makes a difference!
Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!

What You’ll Do

Answer incoming calls and assist customers with their questions.
Provide excellent service with a positive approach.
Document call details in our systems.
Solve problems and help customers find solutions.
Work with a variety of people and build positive relationships.
Stay up-to-date on our processes and procedures.

What We Offer

Competitive pay: $21.16/hour = $16.23/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week)
- This remote position is listed under Oklahoma City, OK; however, the pay will be based on the applicable Service Contract Act (SCA) wage determination for the county in which the associate actually lives and performs work. As a result, the final hourly rate may differ from the posted location depending on the associate's work location.
Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time
Comprehensive health, dental, and vision.
Paid time off, paid sick time and paid holidays (11)
401(k) with employer matching
Tuition assistance and employee support programs
Paid training and all equipment provided
Opportunities for advancement
Friendly, business casual work environment

What You’ll Need

High school diploma or GED
Great communication skills and a desire to help others
Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
Attention to detail and reliability
Ability to adapt and work well in a team
Preferred 1 year of call center experience
General office skills and knowledge of standard office computer equipment
Ability to obtain and pass a VA government background check
Two forms of valid ID (one must be a REAL ID or U.S. passport
U.S. citizenship (work sponsorship not available)

Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.

Working Conditions:
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to [email protected].

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