Role overview

Qualifications

Experience in technical support
Strong communication skills
Ability to create training materials
Familiarity with manufacturing simulation software

Responsibilities

Application and support of manufacturing simulation in an international environment
Helpdesk support for customers and sales partners
Creation of application examples and documentation
Preparation and conduction of customer-specific training courses

Key facts

Remote from: Canada
Full time
Customer Support Associate
English

Hard skills

Process Simulation Help Desk Support Internal Documentation Customer Complaint Resolution User Feedback

Other skills

Communication
Problem Solving
Teamwork

About the company

Cadence

Cadence is a pivotal leader in electronics and system design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality. Cadence customers are the world’s most innovative companies, delivering extraordinary electronic products from chips to boards to complete systems for the most dynamic market applications, including hyperscale computing, 5G communications, automotive, mobile, aerospace, consumer, industrial and healthcare. For eight years in a row, Fortune magazine has named Cadence one of the 100 Best Companies to Work For.

Company details

Company size10001

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Provide Technical Support, Sales Support and Training for Cadence MSC Virtual Manufacturing & Costing (VMC) product lines Simufact and FTI; contribute to the product documentation, training materials and similar.

Responsibilities:

Application and support of manufacturing simulation in an international environment.
Helpdesk support for our customers and international sales partners (web portal, e-mail and telephone) to resolve customer issues.
Creation of application examples, tutorials, training material and other documentation for our software. Define and promote industry best practices.
Preparation and conduction of mainly customer-specific training courses.
Independent and autonomous conduction of service projects.
Thoroughly document product issues, interact effectively with colleagues in Product Development, sales, support, and other departments.
Drive product evolution and quality via feedback to other groups in the company.
As part of all tasks: continuously analyze the fields of application of our simulation and investigate potential improvements in modeling, numeric and implementation.

We’re doing work that matters. Help us solve what others can’t.