AR Representative III

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.

The AR Representative III plays a critical role within the Accounts Receivable team. This role ensures timely, accurate processing and excellent service to internal and external stakeholders. Key focus areas include operational accuracy, communication, and continuous improvement.

Responsibilities:

· Extensive telephone/e-mail contact with customers regarding past-due invoices

· Determine write-offs (month end and small amount)

· Make recommendations to Supervisor for collection of past due accounts

· Coordinate with internal teams (Sales, Account Executive, Customer Service, and Finance) to resolve AR-related concerns

· Provide clients with invoice copies, statements, and payment confirmations upon request.

· Email reprinted and adjusted invoices as needed

· Enter notes in system on all invoices where appropriate

· Provide backup to other Collection Representatives and Client Forms as needed

· Research returned mail and bank correspondence (i.e., short- & over-payments)

· Maintain overall aging within department outlined KPI’s and Productivity guidelines

· Independently manage AR and escalations

· Payment Research and Credit validation support

· Independently lead calls at the customer level for aged receivables

· Provide training and coaching as a SR AR Rep mentor on best practices

· Serve as a senior Account Executive handling high-priority “hyper care” accounts and complex client scenarios

· Act as a subject matter expert (SME) for the Accounts Receivable (AR) organization

· Provide backup as needed via Snap Pay and Tableau

· Successfully maintains and exceeds overall aging and KPIS

· Coverage as needed for Peers in team

· Specific workflows may vary depending on what team this role is assigned to.

· Other duties as assigned

· 3+ years of Accounts Receivable, Billing, or Finance (corporate/B2B experience is a plus).

· Above average 10-key speed and accuracy

· Must be organized, detail-oriented, and project a positive and professional attitude

· Must be a flexible, team player, available to work overtime when required, work well under pressure and meet deadlines

· Proficiency in most Microsoft Excel and Outlook

· Ability to prioritize tasks, work independently, and meet deadlines

· Deadline-oriented, organized, good time management, and detail oriented

· Effective oral/written communication skills

· Flexible, team player and able to partner with all levels of management

· Able to assist with others AR independently

Compensation: The estimated salary range for this position is between $18.00 - $23.00 hourly. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO

• At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity, and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
• Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO, and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.