As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
The Role:
As a Sales Development Representative (SDR) at Cyara, you'll be at the forefront of our growth engine, helping introduce some of the world's largest organisations to our industry-leading Customer Experience Assurance platform. This is an exciting opportunity for someone looking to build a successful career in technology sales while learning from experienced sales leaders in a supportive, high-performance environment.
You don't need years of experience, we're looking for someone with the drive, curiosity, and resilience to develop into a top-performing sales professional.
The preferred candidate will be based in the Eastern (EST) or Central (CST) time zones to ensure optimal collaboration with the wider team and business stakeholders.
You will be responsible for:
Conducting outbound prospecting activities to identify and engage potential customers through phone calls, emails, LinkedIn, and other digital channels.
Building relationships with prospective customers and generating interest in Cyara's solutions.
Qualifying leads against established criteria and identifying potential sales opportunities.
Researching target accounts and gathering relevant information to support meaningful customer conversations.
Working closely with Account Executives to ensure a smooth handover of qualified opportunities.
Supporting sales and marketing campaigns designed to generate pipeline and increase brand awareness.
Maintaining accurate and up-to-date prospect information within our CRM system.
Learning how to communicate Cyara's value proposition confidently and effectively to prospective customers.
Becoming an active part of the sales process by partnering with the sales team to increase conversion rates from qualified opportunities.
Continuously developing your sales, communication, and product knowledge through coaching, training, and ongoing feedback.
Let's talk about your skills and experience:
A genuine interest in building a career in technology sales.
Previous customer-facing experience (sales, retail, hospitality, customer service, recruitment, business development, internships, etc.) is beneficial but not essential.
Comfortable speaking with new people and willing to pick up the phone.
A positive attitude, resilience, and the ability to handle rejection while staying motivated.
Strong communication skills with the ability to build rapport and tell compelling stories.
Naturally curious, eager to learn, and receptive to coaching and feedback.
A proactive mindset with a strong work ethic and a desire to achieve goals.
A collaborative team player who enjoys celebrating team success as much as individual achievements.
Passionate about technology, AI, and solving customer problems.
Flexibility to occasionally work outside traditional business hours, including early mornings or evenings, to support customers across international time zones.
Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
