Role overview

Qualifications

Minimum 3+ years’ experience administering Microsoft 365
Experience operating at a 2nd / 3rd line support level
Strong understanding of enterprise collaboration and communication technologies
Excellent analytical and problem‑solving skills

Responsibilities

Act as the third‑line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools
Provide advanced administration, configuration, and optimisation of the Office 365 environment
Lead root cause analysis and problem management, driving resolution of recurring or high‑impact issues
Design and deliver collaboration solutions aligned to business, security, and compliance requirements

Key facts

Remote from: India, Netherlands, Germany, Mexico
Full time
English

Hard skills

Microsoft 365 Microsoft SharePoint Windows PowerShell Problem Management Root Cause Analysis Collaborative Design

Other skills

Analytical Thinking
Communication
Collaboration
Detail Oriented

About the company

Allegion

Security & Investigations

Allegion (NYSE: ALLE) is a global pioneer in seamless access, with leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®. Focusing on security around the door and adjacent areas, Allegion secures people and assets with a range of solutions for homes, businesses, schools and institutions.

Company details

Company typeXLarge

IndustrySecurity & Investigations

Company size10001

Links

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Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Remote Location Germany, Remote Location Mexico, Remote Location Netherlands

Digital Workplace Administrator

The Digital Workplace Administrator will provide third‑line (L3) administration, engineering, and escalation support for Allegion’s global collaboration platforms within the Microsoft 365 ecosystem (including SharePoint, Exchange, and Teams) and associated technologies.

Working within the Digital Workplace team and reporting to the Digital Workplace Manager, this role will act as a technical escalation point, ensuring the stability, performance, and continuous improvement of collaboration services used across Allegion’s global business. The role combines platform ownership, advanced troubleshooting, solution design, and user enablement, supporting both operational delivery and the successful execution of projects and strategic initiatives, including M&A integrations, migrations, and platform enhancements.

Primary Accountabilities

Act as the third‑line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online).
Provide advanced administration, configuration, and optimisation of the Office 365 environment to ensure secure, scalable, and high‑performing services.
Lead root cause analysis and problem management, driving resolution of recurring or high‑impact issues and implementing long‑term fixes.
Design and deliver collaboration solutions aligned to business, security, and compliance requirements.
Support global M&A activities, including tenant-to-tenant migrations, onboarding of acquired businesses, and platform standardisation.
Develop and maintain automation and tooling (e.g. PowerShell) to streamline administration and improve operational efficiency.
Collaborate with business stakeholders to understand requirements and implement effective, user‑centric solutions.
Maintain technical documentation, standards, and operational procedures for current and future state environments.
Work closely with other IT teams (Security, Identity, Infrastructure, Service Desk) to ensure end‑to‑end service alignment and integration.
Provide guidance and escalation support to other team members, helping to upskill and improve overall support capability.
Deliver user training and adoption support where required to maximise the value of collaboration tools.

Qualifications

Minimum 3+ years’ experience administering Microsoft 365, with strong hands‑on expertise in SharePoint, Teams, Exchange Online; experience with the Power Platform is desirable but not essential.
Experience operating at a 2nd / 3rd line support level, including ownership of complex incidents and escalations.
Strong understanding of enterprise collaboration and communication technologies.
Experience with PowerShell or similar scripting languages for automation and platform management.
Demonstrated ability to translate business requirements into technical solutions.
Strong understanding of Microsoft 365 architecture, governance, and dependencies (identity, licensing, compliance).
Excellent analytical and problem‑solving skills, with attention to detail and quality.
Ability to work in a fast‑paced, global environment, managing multiple priorities effectively.
Strong communication skills, with the ability to engage both technical and non‑technical stakeholders.
Proven ability to work collaboratively across globally distributed teams.
High school diploma required; Bachelor’s degree in a related discipline preferred.
Travel may be required to support M&A activities, onboarding, and integration efforts.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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