Business Analyst, Sales Operations

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, everything starts with safety. Our Global Sales Operations team acts as a vital engine supporting our overarching corporate mission of "Solving for Safer." We focus on building modern, efficient, and robust corporate frameworks that empower our sellers, "Helping people be their best in the moments that matter." By standardizing infrastructure and optimizing cross-functional workflows, our team helps to provide the operational foundation required to support critical ecosystems worldwide.

Job Description

As a Business Analyst within our VS&A Sales Operations Team, you will act as the operational engine of our delivery lifecycle, bridging the gap between initial intake, requirements grooming, and delivery logistics. This hands-on role combines business requirements gathering with sprint and user acceptance testing coordination to assist the broader execution arm of the team. 

In close collaboration with the Digital Product Owner and Sales Process and Tech Manager, you will facilitate the intake process by pre-vetting requests, resolving functional ambiguities, and creating structured Jira Stories for approved workstreams. We are looking for an organized, adaptive communicator dedicated to operational excellence who is eager to contribute to our forward-thinking team.

Requirements Gathering & Backlog Grooming

• Conduct initial business requirements gathering and data validation with stakeholders to help to ensure incoming project tickets are clear and actionable

• Pre-vet and groom incoming execution queues to clear up operational ambiguities before business prioritization

• Translate high-level business needs into comprehensive user stories within a highly collaborative and inclusive project environment

Agile Sprint & Jira Administration

• Assist with sprint planning logistics and log specific technical tasks for the execution arm of the team

• Document comprehensive meeting insights and operational notes to support corporate deployment tracks

• Analyze execution timelines for delivery leads to support predictable sprint cadences and tracking transparency

UAT Coordination & Deployment Verification

• Translate defined business requirements into step-by-step testing checklists for User Acceptance Testing

• Oversee the daily work queue of technical testers and observe reported system bugs through to final resolution

• Coordinate post-release validation to help to ensure deployed features are functioning successfully in production

Preferred Qualifications -

• Salesforce CRM experience to analyze configuration workflows and optimize core system capabilities

• Agile Management Tools to utilize Jira and Confluence for tracking team sprint logistics

• SDLC Frameworks to navigate software development lifecycles and structure user acceptance testing

• Requirements Documentation to write precise user stories and execute backlog grooming

• UAT Tracking to build functional testing checklists and manage bug resolution queues

• Operational Support to assist the execution arm of commercial systems teams within an inclusive environment

• Direct experience working alongside enterprise Sales Operations or digital product delivery teams

Basic Requirements

• Bachelor's degree & 3+ years of experience as a Business Analyst, Agile Product Owner, or Technical Project Coordinator etc.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.