Role overview

Qualifications

Proven experience using the Five9 platform in an outbound role
Strong verbal communication skills with a professional, clear phone manner
Familiarity with CRM systems and call logging
Resilience and a positive attitude — comfortable with high call volumes

Responsibilities

Make outbound calls to prospects and existing customers using the Five9 dialler platform
Follow call scripts and guides while adapting naturally to each conversation
Qualify leads, gather information, and book follow-up appointments or escalate where needed
Accurately log call outcomes and notes in the CRM after each interaction

Key facts

Remote from: Africa
Freelance
Consultant
English

Hard skills

Outbound Calls Call Recording Positive Psychology

Other skills

Non-Verbal Communication
Resilience

About the company

Remote Recruitment

Human Resources, Staffing & Recruiting

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:- Marketing specialists- Sales- Assistants/adminWe source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.

Company details

Company typeScaleup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Remote World is hiring a Five9 Outbound Consultant for a UK-based contact centre operation. You'll be working on the Five9 cloud platform, making outbound calls to prospects and customers on behalf of a growing UK business — all from your home in South Africa.

This role is specifically for candidates with hands-on Five9 experience. If you know the platform well and are confident on outbound calls, this is a great opportunity for a stable, well-paying remote position.

Key Responsibilities

Make outbound calls to prospects and existing customers using the Five9 dialler platform
Follow call scripts and guides while adapting naturally to each conversation
Qualify leads, gather information, and book follow-up appointments or escalate where needed
Accurately log call outcomes and notes in the CRM after each interaction
Meet daily call volume and conversion targets set by the UK team

What You'll Need

Proven experience using the Five9 platform in an outbound role
Strong verbal communication skills with a professional, clear phone manner
Familiarity with CRM systems and call logging
Resilience and a positive attitude — comfortable with high call volumes
Reliable fibre internet connection and a quiet, dedicated home workspace

What's on Offer

Salary: R18,000 per month
Full-time, permanent remote position
Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
Equipment provided
20 days paid annual leave

We welcome applications from all backgrounds. Five9 experience is essential for this role — if that's you, apply now.