Role overview

Qualifications

2+ years of customer success, retention or account management experience
Empathetic and persuasive communicator with strong problem-solving skills
Comfortable handling difficult conversations and objections confidently
Experience with CRM and customer success platforms such as Salesforce or Gainsight

Responsibilities

Proactively identify at-risk customers and reach out before they churn
Conduct empathetic retention calls, resolve complaints and address concerns
Negotiate contract renewals, upgrades and pricing arrangements
Design and execute win-back campaigns for recently churned customers

Key facts

Remote from: Africa
Full time
Mid-level (2-5 years)
Customer Retention Specialist
English

Hard skills

Customer Retention Microsoft Dynamics CRM Account Management Customer Success Management Salesforce Gainsight

Other skills

Negotiation
Problem Solving
Empathy
Communication
Self-Motivation

About the company

Remote Recruitment

Human Resources, Staffing & Recruiting

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:- Marketing specialists- Sales- Assistants/adminWe source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.

Company details

Company typeScaleup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Remote Recruitment is hiring a Customer Retention Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

Proactively identify at-risk customers and reach out before they churn
Conduct empathetic retention calls, resolve complaints and address concerns
Negotiate contract renewals, upgrades and pricing arrangements
Design and execute win-back campaigns for recently churned customers
Track and report retention metrics and customer health scores weekly
Collaborate with customer success and product teams to improve the experience

Requirements

2+ years of customer success, retention or account management experience
Empathetic and persuasive communicator with strong problem-solving skills
Comfortable handling difficult conversations and objections confidently
Experience with CRM and customer success platforms such as Salesforce or Gainsight
Self-motivated and capable of managing an independent caseload remotely

What We Offer

R27,000/month
100% remote, UK business hours
Career growth and professional development
Exposure to leading UK businesses and practices

Remote Recruitment – connecting top South African talent with UK employers. Apply today.