We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team.
If you've got the right to work in Spain and speak Dutch & English, language, keep on reading!
Our recruitment process includes a language test and online assessment, followed by a virtual interview.
ABOUT OUR OFFER
- You will be working 09.00-18.00 Monday- Friday with occasional Saturdays. When working on a Saturday, time off in lieu will be granted within the same week. Please note that on certain Belgian or Dutch public holidays, work may still be required depending on operational needs in either country.
- We offer remote working from anywhere in Spain on permanent seasonal contracts.
- You'll be compensated for every training day complete ( 3 weeks ) and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.
ABOUT THE JOB
- You'll provide friendly and professional support to customers during consultation and booking processes, adhering to agreed quality and process standards. Ensure accurate communications and adaptation to style and cultural contexts where needed.
- You'll actively sell tourist products, services, and additional offerings, including cross-selling and up-selling opportunities. Manage and sell new bookings where required.
- Execute rebooking’s, amendments, cancellations, and inquiries in direct contact with service providers and through the reservation system.
- You'll investigate and resolve customer questions and complaints with confidence and professionalism.
- Processing payments, updating customer records, and handling documentation related to all bookings.
- Meeting and exceeding performance measures and contact KPIs set by the central customer teams.
- Maintaining up-to-date knowledge of TUI products and services to ensure accurate information, recommendations and resolutions are provided to customers.
- Supporting travel agencies and end customers through multiple communication channels, delivering a seamless and professional customer experience.
ABOUT YOU
- Customer-focused and passionate about delivering excellent service, with a strong understanding of what drives customer satisfaction.
- A confident problem solver with excellent attention to detail and the ability to identify practical solutions quickly.
- Comfortable managing multiple customer contacts and associated tasks across various systems simultaneously.
- An effective communicator with strong verbal and written skills, able to adapt communication styles to different customers and situations.
- A collaborative team player who enjoys working closely with colleagues and customers to achieve the best outcomes.
- Committed to following established procedures, quality standards and compliance requirements.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
