Sales Operations Manager, B2C

This is a full-time position open to remote candidates within the continental United States, with preference given to candidates in the South Florida area who would work in a hybrid arrangement.

Are you the type of person who sees inefficient processes and immediately starts thinking about how to improve them? Do you enjoy turning data into action, modernizing workflows, and helping sales teams perform at a higher level? If so, this may be the opportunity you're looking for.

As a key partner to our nationwide B2C sales organization, you'll help shape how Sales Operations supports business growth. You'll serve as a trusted operational partner to sales leadership, helping align sales strategy with operational execution and translating business goals into actionable insights, scalable processes, and measurable performance improvements. This is an opportunity for a Sales Operations professional who enjoys balancing strategic thinking with hands-on execution and is energized by finding better ways of working through automation, AI-enabled tools, and continuous improvement.

About MASA

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

What You Will Do

Reporting to our Sr. Director, Sales Operations and Enablement, your main responsibilities will include:

• Partnering with sales leadership to identify performance opportunities, provide data-driven insights, and support strategic initiatives that improve sales outcomes.
• Supporting and enabling the sales organization by providing guidance, training, and operational support that helps representatives and leaders effectively use tools, reporting, and processes to maximize performance.
• Owning sales reporting, KPI tracking, forecasting support, and performance analysis across conversion, attendance, revenue, productivity, and product performance metrics.
• Evaluating, redesigning, and standardizing operational workflows to improve efficiency, scalability, accuracy, and overall sales support effectiveness.
• Identifying, evaluating, and implementing automation and AI-enabled solutions that improve productivity, reduce manual effort, and modernize Sales Operations workflows.
• Collaborating with Finance, Marketing, HR, IT, and Training teams to align systems, processes, and initiatives that impact sales performance and operational execution.
• Providing oversight of compensation validation, operational workflows, and Sales Operations priorities while influencing cross-functional execution and fostering a culture of accountability, ownership, and continuous improvement.

What You Bring

• 3-5 years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Enablement, Analytics, or a related function supporting a sales organization.
• Strong analytical capabilities with the ability to identify trends, develop actionable recommendations, and translate data into business decisions.
• Experience improving processes, building scalable workflows, and driving operational efficiencies in a fast-paced environment.
• Advanced Excel skills and proficiency with Microsoft Office applications, along with the ability to quickly learn new systems and technologies.
• Strong communication, listening, and relationship-building skills with the ability to earn trust, influence stakeholders and collaborate effectively with both sales leaders and front-line sales professionals.
• A continuous improvement mindset with experience identifying opportunities to leverage automation, AI-enabled tools, and technology solutions to improve operational efficiency and scalability.

What We Will Provide You

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don't."
• An opportunity to lead meaningful operational improvements, influence business performance, and help shape the future of Sales Operations at a growing organization.

Why We Think You'll Love This Opportunity

• You'll have the opportunity to partner directly with sales leadership and contribute to decisions that impact business performance.
• You'll work on a broad range of initiatives spanning analytics, operations, process improvement, automation, and technology adoption.
• You'll join a team that values accountability, collaboration, practical problem-solving, and continuous improvement.
• You'll have the chance to help modernize how Sales Operations supports the business through scalable systems and smarter ways of working.

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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